Deployment-based availability of prebuilt agents
IBM watsonx Orchestrate supports multiple deployment types, each offering different levels of feature support for prebuilt agents:
- AWS: IBM-managed SaaS hosted on Amazon Web Services.
- IBM Cloud: IBM-managed SaaS hosted on IBM Cloud.
- IBM Software Hub: Client-managed, on-premises deployment.
In the tables, you can find the following indications:
- The check icon (✓) indicates that the deployment supports the agent.
- The cross icon (✗) indicates that the deployment does not support the agent.
IBM watsonx Orchestrate on IBM Software Hub is typically one release behind the current Software-as-a-Service (SaaS) deployment of watsonx Orchestrate available on AWS or IBM Cloud.
Finance agents
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| IBM Planning Analytics | Planning Analytics Allocation Agent | ✓ | ✓ | ✓ |
HR agents
Employee Support Manager
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| SAP SuccessFactors | Compensation | ✓ | ✓ | ✓ |
| Employee Address | ✓ | ✓ | ✓ | |
| Employee Phone | ✓ | ✓ | ✓ | |
| Employee Email | ✓ | ✓ | ✓ | |
| Employee Visa | ✓ | ✓ | ✓ | |
| Employee Personal Details | ✓ | ✓ | ✓ | |
| Internal Mobility | ✓ | ✓ | ✓ | |
| Leave Management | ✓ | ✓ | ✓ | |
| Organization Structure | ✓ | ✓ | ✓ | |
| Termination | ✓ | ✓ | ✓ | |
| World Data | ✓ | ✓ | ✓ | |
| Workday HCM | Compensation | ✓ | ✓ | ✓ |
| Disability Status | ✓ | ✓ | ✓ | |
| Employee Passport and Visa | ✓ | ✓ | ✓ | |
| Employee Personal Details | ✓ | ✓ | ✓ | |
| Employee Contact Information | ✓ | ✓ | ✓ | |
| Emergency Contacts | ✓ | ✓ | ✓ | |
| Employee Phone | ✓ | ✓ | ✓ | |
| Leave Management | ✓ | ✓ | ✓ | |
| Manage Leave Requests | ✓ | ✓ | ✓ | |
| Organization Structure | ✓ | ✓ | ✓ | |
| Oracle HCM | Compensation | ✓ | ✓ | ✓ |
| Manage Compensation | ✓ | ✓ | ✓ | |
| Emergency Contacts | ✓ | ✓ | ✓ | |
| Employee Contact Information | ✓ | ✓ | ✓ | |
| Employee Personal Details | ✓ | ✓ | ✓ | |
| Leave Management | ✓ | ✓ | ✓ | |
| Marital Status | ✓ | ✓ | ✓ | |
| Assign Manager | ✓ | ✓ | ✓ | |
| Create Worker | ✓ | ✓ | ✓ |
Learning and Development Manager
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Oracle HCM | Learning Activities | ✓ | ✓ | ✓ |
| Learning Communities | ✓ | ✓ | ✓ |
Talent Acquisition Manager
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| SAP SuccessFactors | Job Description Manager | ✓ | ✓ | ✓ |
| Job Status Manager | ✓ | ✓ | ✓ | |
| Candidate Management | ✓ | ✓ | ✓ | |
| Screening Question Management | ✓ | ✓ | ✓ | |
| Oracle HCM | Candidate Management | ✓ | ✓ | ✓ |
| External Job Description | ✓ | ✓ | ✓ | |
| Job Requisition Manager | ✓ | ✓ | ✓ | |
| Internal Job Description | ✓ | ✓ | ✓ | |
| Manager Directory | ✓ | ✓ | ✓ |
IT agents
Customer service and support management
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Salesforce | Account management | ✓ | ✓ | ✓ |
| Case management | ✓ | ✓ | ✓ | |
| Case comments management | ✓ | ✓ | ✓ | |
| Case team members management | ✓ | ✓ | ✓ | |
| Predefined case team members management | ✓ | ✓ | ✓ | |
| Salesforce File Manager | ✓ | ✓ | ✓ |
IT Services Manager
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| ServiceNow | Asset Manager | ✓ | ✓ | ✓ |
| Department Manager | ✓ | ✓ | ✓ | |
| Incident Manager | ✓ | ✓ | ✓ | |
| Knowledge Article Manager | ✓ | ✓ | ✓ | |
| Ticket Manager | ✓ | ✓ | ✓ | |
| User Manager | ✓ | ✓ | ✓ | |
| ServiceNow HRSD Agent | ✓ | ✓ | ✓ | |
| ServiceNow Policy Manager | ✓ | ✓ | ✓ |
Issue and bug tracking
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Jira | Issue management | ✓ | ✓ | ✓ |
Project and resource management
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Adobe Workfront | User and access management | ✓ | ✓ | ✓ |
| Project and task management | ✓ | ✓ | ✓ | |
| Portfolio and program management | ✓ | ✓ | ✓ | |
| Issue management | ✓ | ✓ | ✓ |
GitLab
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| GitLab | Devops Management with GitLab | ✓ | ✓ | ✗ |
| Project Management with GitLab | ✓ | ✓ | ✗ | |
| Branch Management with GitLab | ✓ | ✓ | ✗ | |
| Merge Request Management with GitLab | ✓ | ✓ | ✗ | |
| Milestone Management with GitLab | ✓ | ✓ | ✗ | |
| Tag Management with GitLab | ✓ | ✓ | ✗ | |
| Release Management with GitLab | ✓ | ✓ | ✗ | |
| Commit Management with GitLab | ✓ | ✓ | ✗ | |
| User Management with GitLab | ✓ | ✓ | ✗ | |
| Pipeline Management with GitLab | ✓ | ✓ | ✗ | |
| Member Management with GitLab | ✓ | ✓ | ✗ | |
| Job Management with GitLab | ✓ | ✓ | ✗ | |
| Group Management with GitLab | ✓ | ✓ | ✗ | |
| Issue Management with GitLab | ✓ | ✓ | ✗ |
Zendesk
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Zendesk | Zendesk Organization Agent | ✓ | ✓ | ✓ |
| Zendesk Article Agent | ✓ | ✓ | ✓ | |
| Zendesk Ticket Agent | ✓ | ✓ | ✓ | |
| Zendesk Group Agent | ✓ | ✓ | ✓ | |
| Zendesk Object Agent | ✓ | ✓ | ✓ | |
| Zendesk User Agent | ✓ | ✓ | ✓ |
IBM Targetprocess
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Targetprocess | Epic Management in IBM Targetprocess | ✓ | ✓ | ✓ |
| Feature Management in IBM Targetprocess | ✓ | ✓ | ✓ | |
| Project Management in IBM Targetprocess | ✓ | ✓ | ✓ | |
| User Management in IBM Targetprocess | ✓ | ✓ | ✓ | |
| User Story Management in IBM Targetprocess | ✓ | ✓ | ✓ | |
| Bug Management in IBM Targetprocess | ✓ | ✓ | ✗ | |
| Task Management in IBM Targetprocess | ✓ | ✓ | ✗ | |
| Custom Object Management in IBM Targetprocess | ✓ | ✓ | ✗ |
Productivity agents
Communication and messaging management
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Slack | Channel management | ✓ | ✓ | ✓ |
| Slack messaging | ✓ | ✓ | ✓ |
Content management and collaboration
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Box | File comments management | ✓ | ✓ | ✓ |
| File management | ✓ | ✓ | ✓ | |
| Folder management | ✓ | ✓ | ✓ | |
| File tasks management | ✓ | ✓ | ✓ |
Documentation and collaboration management
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Microsoft SharePoint | File management | ✓ | ✓ | ✓ |
| List management | ✓ | ✓ | ✓ | |
| Site management | ✓ | ✓ | ✓ | |
| User management | ✓ | ✓ | ✓ |
Email and calendar management
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Microsoft Outlook | Calendar events management | ✓ | ✓ | ✓ |
| Contacts management | ✓ | ✓ | ✓ | |
| Email management | ✓ | ✓ | ✓ | |
| Mailbox management | ✓ | ✓ | ✓ | |
| Search management | ✓ | ✓ | ✓ |
Email and inbox management
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Gmail | Email management | ✓ | ✓ | ✓ |
Storage and collaboration files
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Google Drive | File comments management | ✓ | ✓ | ✓ |
| File management | ✓ | ✓ | ✓ | |
| Folder management | ✓ | ✓ | ✓ |
Team messaging and collaboration
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Microsoft Teams | Calendar management | ✓ | ✓ | ✓ |
| Channel management | ✓ | ✓ | ✓ | |
| Chat management | ✓ | ✓ | ✓ | |
| Group management | ✓ | ✓ | ✓ | |
| Team management | ✓ | ✓ | ✓ |
File and folder management
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Dropbox | File management and sharing | ✓ | ✓ | ✓ |
| Folder management and sharing | ✓ | ✓ | ✓ |
Cloud object storage management
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| IBM Cloud Object Storage | Bucket management | ✓ | ✓ | ✓ |
| Object management | ✓ | ✓ | ✓ |
Voice call and messaging management
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Twilio | Twilio voice call management | ✓ | ✓ | ✓ |
| Twilio messaging | ✓ | ✓ | ✓ |
Procurement agents
Supplier Assessment and Management
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Dun & Bradstreet (D&B) | Supplier Risk Insights | ✓ | ✓ | ✓ |
| Coupa | Supplier Management | ✓ | ✓ | ✓ |
| Catalog Management | ✓ | ✓ | ✓ |
Purchasing Manager
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Coupa | Catalog Search | ✓ | ✓ | ✓ |
| Supplier Search | ✓ | ✓ | ✓ | |
| Purchase Requisition | ✓ | ✓ | ✓ | |
| Requisition Approval | ✓ | ✓ | ✓ | |
| Purchase Order | ✓ | ✓ | ✓ | |
| Goods Receipts | ✓ | ✓ | ✓ | |
| SAP S/4HANA | Purchase orders | ✓ | ✓ | ✓ |
| Purchase requisitions | ✓ | ✓ | ✓ | |
| Oracle Fusion | Purchase orders | ✓ | ✓ | ✓ |
| Purchase requisitions | ✓ | ✓ | ✓ | |
| Catalog Management | ✓ | ✓ | ✓ |
Invoice Management
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Coupa | Supplier Invoices | ✓ | ✓ | ✓ |
| Blocked Supplier Invoices | ✓ | ✓ | ✓ | |
| Supplier Search | ✓ | ✓ | ✓ | |
| SAP S/4HANA | Supplier Invoices | ✓ | ✓ | ✓ |
Sourcing and Contracts Manager
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Coupa | Contracts Management | ✓ | ✓ | ✓ |
| Sourcing Events | ✓ | ✓ | ✓ | |
| RFP Document | ✓ | ✓ | ✓ | |
| Supplier Search | ✓ | ✓ | ✓ | |
| SAP S/4HANA | Contract Management | ✓ | ✓ | ✓ |
| Invoice Management | ✓ | ✓ | ✓ | |
| Supplier invoices | ✓ | ✓ | ✓ |
Procurement Manager
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| SAP Ariba | Purchase Order | ✓ | ✓ | ✓ |
| Supplier Management | ✓ | ✓ | ✓ |
Supplier Management Manager
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| SAP S/4HANA | Supplier Management | ✓ | ✓ | ✓ |
| Catalog Management | ✓ | ✓ | ✓ | |
| Oracle Fusion | Supplier Management | ✓ | ✓ | ✓ |
| Dun & Bradstreet (D&B) | Supplier Risk Insights | ✓ | ✓ | ✓ |
Sales agents
Sales Prospecting Manager
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| Dun & Bradstreet (D&B) | Client Search and Enrich | ✓ | ✓ | ✓ |
| Sales Research | ✓ | ✓ | ✓ | |
| Seismic | Product Enablement | ✓ | ✓ | ✓ |
| Salesforce | CRM management | ✓ | ✓ | ✓ |
| Activity management on Salesforce | ✓ | ✓ | ✗ | |
| Microsoft Outlook | Client outreach | ✓ | ✓ | ✓ |
Sales Engagement Manager
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| ZoomInfo | Client Search and Enrich on ZoomInfo | ✓ | ✓ | ✓ |
| Salesloft | Sales cadence management | ✓ | ✓ | ✓ |
| Sales task management | ✓ | ✓ | ✓ | |
| HubSpot | CRM Management on HubSpot | ✓ | ✓ | ✓ |
| Gmail | Client Outreach on Gmail | ✓ | ✓ | ✓ |
Supply chain agents
Inventory Reallocation Manager
| App name | Agent name | AWS | IBM Cloud | IBM Software Hub |
|---|---|---|---|---|
| IBM Sterling Intelligent Promising (SIP) | Inventory Reallocation | ✓ | ✓ | ✓ |
| IBM Sterling Order Management System (OMS) | Order Management | ✓ | ✓ | ✓ |
| Coupa | Catalog Search | ✓ | ✓ | ✓ |
| Purchase Requisition | ✓ | ✓ | ✓ |