Connecting to channels
Connecting your agent to messaging channels such as WhatsApp and Microsoft Teams lets you to integrate your applications with these popular platforms. This integration helps you in enabling features like automated messaging, notifications, and customer support. These channels provide access points for communicating with the agent and performing tasks directly through the platform. When you connect your agent to a channel, it becomes available to users at that channel. If you do not connect your agent to any channel, you can use it as a collaborator agent for another agent.
Supported channels
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Currently {{site.data.keyword.wxorchestrate_wo_long}} supports connecting to WhatsApp with Twilio and Microsoft Teams. For more details, see
Show agent
Your team can chat directly with the agent. To enable this feature:
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From the menu
of {{site.data.keyword.wxorchestrate_wo_short}}, select Chat. -
Click Manage agents.
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Open your agent using one of the following methods:
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If you know the agent's name, use the search bar to locate it.
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To find an agent from the catalog, use the Discover option.
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To create a new agent based on your requirements, use the Create agent option.
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Click on the agent. Go to the Channels section.
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Set Show agent to On.
Now, your agent is added to the Agents chat list.
Agents that are not shown can still be added as collaborator agents, but they will not appear in the Agents chat list.