Troubleshooting the Documentum Connector

On 64-bit Microsoft Windows systems, the DFC caches metadata about the query in the Windows Registry when the Documentum server is queried. The DfRegistryWin32.dll library has functions for reading and writing to the Windows Registry, which will display the following error:

  The connector could not crawl the URL due to the following
  error: Could not get object due to error:drive:\serverapps\documentum\Shared\DfRegistryWin32.dll:
  Can't load IA 32-bit .dll on a AMD 64-bit platform.

To work around this problem, you can change values in the configuration file to cache metadata in a file of your choice instead of in the registry.

To do this, locate the file in your DFC configuration directory. By default, this file is located in C:\Documentum\config but may have been placed elsewhere by a system administrator during installation. Open this file in a text editor, such as Microsoft Notepad, and make the following changes:

  • dfc.registry.file - set this to the full path to the filename.ini that you wish to use instead of the registry.
  • dfc.registry.mode - set or change to dfc.registry.mode=file