Introduction to IBM Voice Gateway
IBM® Voice Gateway enhances your call-center operations by orchestrating Watson services and integrating them with a telephone network to create a cognitive Interactive Voice Response (IVR) system.
You can implement Voice Gateway in two different ways:
- As a cognitive self-service agent, which speaks directly with your customers over the phone using natural language
- As a cognitive agent assistant, which transcribes and analyzes a conversation for real-time feedback to agents to help rapidly resolve customer issues
Learn more about both of these uses in About IBM Voice Gateway.
When you're ready to set up your own self-service agent or agent assistant, check out the Getting started with Voice Gateway section. The guides walk you through a simple initial setup in Docker Engine, in IBM Cloud Private, or Kubernetes on IBM Cloud Container Service.
Customize and configure
After you're comfortable with the basics, learn how to customize your setup and configure advanced features in Customizing and advanced configuration.