Support informationEdit online To obtain support for IBM® products, you can use one or more of the several options such as, knowledge bases and the IBM Knowledge Center. Knowledge basesIf you have a problem with your IBM software, you want it resolved quickly. Begin by searching the available knowledge bases to determine whether the resolution to your problem is already documented.Product fixesA product fix might be available to resolve your problem. You can determine what fixes are available for your IBM software product by checking the product support website.Contact IBM Software SupportIBM Software Support assists with product defects. Before your contact IBM Software Support, your company must have an active IBM software maintenance contract, and you must be authorized to submit problems to IBM. Parent topic: Troubleshooting