General product troubleshooting There are a number of self-help information resources and tools to help you troubleshoot problems. Troubleshooting process overviewTroubleshooting is the process of finding and eliminating the cause of a problem. When you have a problem with IBM® UrbanCode™ Release, the troubleshooting process begins as soon as you ask yourself what happened.Searching online knowledge basesIf you have a problem with IBM® UrbanCode™ Release, search the available knowledge bases to determine whether your problem is known, has a workaround, or if it is already resolved and documented. Contacting IBM Software SupportIf the self-help resources do not provide a resolution to your problem, you can contact IBM® Software Support. IBM® Software Support assists in resolving product issues.Parent topic: Troubleshooting and support