Event types
Acoustic Exchange defines several types of recognized events and organizes them into classes that are based loosely on the channel in which the events are observed.
Acoustic Exchange defines the following event types.
- Web Events
- Email Events
- Mobile Events
- SMS Events
- Social Events
- Contact Center Events
- Aggregate Events
Acoustic Exchange also recognizes custom events that are defined by Acoustic Exchange Business Partners, but only after consultation and agreement on the event name, event code, and support for event attributes. Such consultation helps ensure that Acoustic Exchange can correctly recognize and process the data that the custom event promises to deliver.