Providing feedback

Early access programs

IBM Turbonomic early access programs provide an opportunity for customers to deliver feedback on upcoming features before they are publicly available. These programs help our Engineering and Product Management organization build customer feedback into the product much earlier in the process and affirm our customer-centric design focus. Although early access programs are not documented, you can reach out to the project manager that is listed for each program to get more information. For more information, see Turbonomic ARM Early Access Programs.

Note:

You must review and accept the Feedback Program Agreement to participate in the program.

Requesting enhancements

Do you have a great idea for making IBM Turbonomic even better? Do you want to vote for an enhancement that was requested by another user? The IBM Ideas Portal is a place where you can collaborate with the Turbonomic team and other users through your ability to search, view, comment on, submit, and track product requests.

  1. Go to the IBM Ideas Portal at https://ideas.ibm.com.

  2. Log in with your IBM ID. If you do not already have an IBM ID, you must create one.

  3. Click Add new idea.

  4. In the Product field, enter "Turbonomic" and select IBM Turbonomic ARM.

  5. Complete the form and click Add idea.

Your idea is assigned to the Product Management or Documentation team and reviewed for possible implementation. Your idea is also shared with other customers who can then up vote it, the Turbonomic team can reach out with questions, and you are updated as the status changes.

Reporting a problem

IBM is committed to customer satisfaction and is ready to assist if you encounter any problems with IBM Turbonomic. If you cannot find what you need in the product documentation or the Turbonomic Knowledge Base articles on the IBM Support site, open a support case so that IBM Support can help.

When you open a case, have the following information ready:

  • The version, release, modification, and service level number of your IBM Turbonomic installation. See The Updates Page for details.

  • The activity that you were doing when the problem occurred, listing the steps that you followed before the problem occurred.

  • The exact text of any error messages.

  • The exported Turbonomic diagnostic file. See Maintenance Options for details.

To open a case for IBM Turbonomic:

  1. Go to the Turbonomic Application Resource Management Support portal.

  2. Click Open a case.

  3. Log in with your IBM ID. If you do not already have an IBM ID, you must create one.

  4. Describe the problem.

  5. Submit the case.