Using IBM Support Assistant
The IBM® Support Assistant is a free, stand-alone application that you can install on any workstation. You can enhance the application by installing product-specific plug-in modules for the IBM products you use.
The IBM Support Assistant saves you the time searching product, support, and educational resources. The IBM Support Assistant helps you gather support information when you need to open a problem management record (PMR) or Electronic Tracking Record (ETR), which you can then use to track the problem.
The product-specific plug-in modules of the IBM Support Assistant provide you with the
following resources:
- Support links
- Education links
- Ability to submit problem management reports
For more information and to download the IBM Support Assistant Version 3, see http://www.ibm.com/software/support/isa/.