Note: IBM service typically performs this operation and it is recommended that you do
not make any changes.
Procedure
From the System Console GUI, select Call Home
Settings > AOS Settingsto configure Assist-on-Site
(AOS). See Figure 1.
Note: AOS 4.0 client can access only servers with AOS 4.0 and later. (System console code level
9.2.x or later)
To Start, Stop, or Restart the AOS service, click the corresponding button
in the AOS Configuration section.
If you want to start AOS on boot, place a check mark next to Start AOS on Boot and click
Apply.
If you want to enable AOS in unattended mode, place a check mark next to Enable Unattended
Mode and click Apply. If you want attended mode, clear the box next to Enable
Unattended Mode and click Apply.
If a customer is not using DNS, place a check mark next to Enable No-DNS mode. You are
prompted to enter the IP address of the AOS relay server. Click the default option to populate the
field with the last known IP address. If the default IP address is incorrect, enter them manually
and click Apply.
Connect Through HTTP Proxy implies there is a customer HTTP Proxy server that the
customer requires all remote access traffic to go through. When you select this option, enter the
Proxy IP Address and Proxy Port. Refer to Table 1 If necessary, enter any required proxy server username and password.
Table 1. AOS 4.0 Port Information
Hostname
IP address
Port
Description
aos.uk.ihost.com
Note: To be discontinued by 12/2021
195.171.173.165
443
UK AOS Broker1
aoshats.us.ihost.com
72.15.223.62
443
US AOS Broker1
aosrelay1.us.ihost.com
Note: Replaces aos.uk.ihost.com
72.15.223.60
443
US AOS Broker1
1) IBM recommends the use of all AOS broker for redundancy. A client may restrict the
use to a specific broker as needed, requiring a manual change of the AOS configuration.
You can add and delete AOS port forwarding targets in the Manage Port Forwarding section.
Note:
Port forwarding on the same port (for example, port 80) to different machines is allowed, if
each entry has a different alias name.
Port forwarding can be allowed for attached storage systems using this function.
To add a new port forwarding entry:
Enter an Alias for the port forwarding target in the field under Alias
Enter the destination port in the field under Port
Enter the Hostname or IP address of the port forwarding target in the field under Host
Target
Click Add to save these entries.
To delete a port forwarding entry, place a check mark next to one or more entries in the port
forwarding target list. Click Delete Selected Entries to remove these port
forwarding targets.
