Call Home Queue Management

Use the following instructions to manage the Call Home queue.

1. Click Call Home Queue from Figure 1. You see Figure 1. The various call home record types (in the "Type" column) are described in Table 1.

   

   Table 1. Call Home Record Types. From the Type column in Figure 1.

   Type	Description
   DC	Data Call Home (Binary)
   DT	Dump/Trace (Binary)
   HB	Heartbeat MRPD
   PB	Problem Record

   The Queue Management tool offers the following capabilities:

   • View current entries in Call Home queue on the system console
   • Delete or Change priority of entries
   • View details of specific entries
   • Offload individual packages immediately
   • Offload Call Home Entries to CD or USB
2. To delete a Call Home Queue Entry, select the entry by clicking the check box next to the corresponding entry. Click Delete Selected Entries. To Show Details for a Call Home Queue Entry, select the entry by clicking the check box next to the corresponding entry.
3. Click Show Selected Entry Details. Figure 2 displays.
   Note: For DC packages, the TSSC provides the following features:

   • To download a specific file from the call home package, click the Data Package link. This allows you to extract the files from the package, but will not affect the contents of the package when the call home file is offloaded.
   • Below the package's header information you see a listing of all of the packages in the call home file.

   

4. To refresh the Call Home Queue listing table, select Refresh Queue.
5. To offload a Call Home Queue Entry to CD or USB, select the entry by clicking the check box next to the corresponding entry.
6. Select Offload Selected Entries to CD. Figure 3 displays.

   

7. Click OK.
8. To offload an individual package immediately, select the check box next to the package you want offloaded and click Send Call Home Now. The page returns with a message to confirm the completed action.