Secured Connectivity

The IBM® Technical Support Appliance (TSA) solution includes:
  • The IBM® appliance that discovers and shares data-center hardware and software information with IBM® Support Insights.
  • Correlated proactive service reports that the clients download from IBM Support Insights®.
For details about the connectivity, security, and service information that is transmitted when TSA communicates with IBM, go through the following sections:
  1. TSA Connectivity
  2. Security Protocols and Encryption
  3. Service Information sent to IBM

For security and connectivity information that is related to end points that TSA communicates within a customer's network, refer, Configuring the Technical Support Appliance