Service information sent to IBM
For the type of service information that is transmitted to IBM and the reasons for sending this information when TSA connects to IBM, go through the following sections.
Reasons TSA connects to IBM
- Scheduled and manual transmission of service, inventory, and system configuration information for use in Client TSA Reports
- Manual and periodic automated connectivity tests to IBM
- Manual and automatic checks for TSA software update availability
- User initiated TSA software downloads and updates
- Registration of contact and location information
Data transmitted to IBM
This table shows the data that is transmitted to IBM, the TSA component that collects the information, and a description of the contents.
| Type of Data | Component | Description |
|---|---|---|
| Hardware service information | Discovery Manager | TSA collects hardware information such as manufacturer, machine type, model, serial number, and selected hardware elements such as memory, CPUs, and attached storage. |
| Software service information | Discovery Manager | TSA collects software information such as manufacturer, product ID, and selected software elements such as version, fix level. |
| Basic appliance configuration information | Discovery Manager |
Scope set information, TSA version, and unique TSA ID are transmitted to associate discovered
endpoints with your specific TSA.
Note: TSA and endpoint credential information are never
transmitted. |
| Customer contact information | The TSA User Interface |
Customer contact information that is provided in the TSA user interface is transmitted and
securely stored at IBM. Clients can retrieve their TSA reports on IBM Support Insights both for
download and detailed information.
Note: Provide customer personal contact
information. |
Data handling at IBM
Transmitted data is stored in IBM’s secure Client database, which is protected by a firewall. Access to this data is restricted within IBM in accordance with IBM Security policies.
Clients can retrieve their TSA reports on IBM Support Insights. Data can be purged upon request to the Support Insights help-desk.
All data is associated with a unique identifier and can be purged if requested.