Managing Call Home settings
This topic provides instructions for managing Call Home settings.
About this task
Use the Call Home Settings page to customize Call Home settings.
Attention: Changing Call Home settings might make Call Home not usable if settings are
not correct.
Procedure
- From the System console management GUI, select Call Home Settings.
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If you see the message Take Control of This Page From IBM Service, select
Take Control of This Page From IBM Service.
Note: To transfer control back to IBM service personnel, select Transfer Control of This Page to IBM Service.
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Select an interface to be used for call home:
- Ethernet
- If you select the Ethernet call home interface, the Ethernet Communication section enables, under the Call Home Communication Setup.
- Select a method for broadband call home based on the customer's network configuration:
- Direct Communication implies there is not an HTTP proxy between the configured TSSC and the outside network to IBM. Selecting this method requires no further setup.
- Connect Through HTTP Proxy implies there is a customer HTTP Proxy server that the customer requires all call home traffic to go through. When you select this option, enter the Proxy IP Address and Proxy Port. If necessary, enter any required proxy server username and password. For proxy password limitations, see Configure a Proxy Server.
Notes:- Using this method disables all modem call home transmission (outbound only).
- Ensure that the External Network Interface has been set up in Console Settings.
- Obtain the IP Address, Subnet Mask, and Default Gateway from the customer.
- Port 443 (HTTPS) must be free for outbound traffic.
- If ECC is locked due to too many failed tries, you can clear the lock by clicking Unlock Call Home.
- Call Homes are sent home back-to-back until the Call Home queue is empty.
- Ethernet
- To select the ECC type, choose either Edge or Legacy.
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If you want to enable the system console heartbeat, check Enable System Console
Heartbeat, then select the day interval (usually set to 3).
This interval is the number of days between heartbeats. Select Apply.
- To return control of Call Home settings to IBM, select Transfer Control of This Page to IBM Service.