Managing the remote support center settings

This topic provides instructions for managing remote support center settings.

About this task

Use the remote support center settings page to customize remote support center settings.

Procedure

  1. From the System console management GUI, select Console Settings > Remote Support Center Settings.
  2. If you see the message Take Control of This Page From IBM Service, select Take Control of This Page From IBM Service.
    Note: To transfer control back to IBM service personnel, select Transfer Control of This Page to IBM Service.
  3. To Start or Stop a connection with the remote support center click the corresponding buttons in the Status section.
  4. Configure the following settings:
    • Remote Support Configuration:
      • To enable debugging features in the log, place a check mark next to Enable debug.
        Note: Enable debugging if requested by support center personnel.
      • If required, enter the Field Password to connect to the system, or to generate a random Field Password, click Generate Field Password.
        Note: The defined or generated password must be available for remote support personnel in order to be able to connect to the TSSC. The password should be defined per customer requirements, or left blank.
      • Enter the idle timeout period (in minutes) in the Connection timeout field.
    • Server Settings:
      • In the Support Center String field, enter the IP or hostname and port (<IP or hostname>:<port #>) for each remote support center. Refer to Table 1.
      • To use a proxy server, place a check mark next to Enable Proxy.
      • In the Proxy String field, enter the IP or hostname and port (<IP or hostname>:<port #>) for each proxy server.
  5. Select Apply changes to accept any changes that were made.
  6. Select Reset Config to reset the configuration to the installation defaults.
  7. Select View log file to view the Remote Support Settings log file.
    Table 1. Remote support center server information
    Hostname IP Ports Description
    y03lcxapp002.ahe.boulder.ibm.com2 204.146.30.139 22, 4431 remote support center front server
    y01lcxapp002.ahe.pok.ibm.com2 129.33.206.139 22, 4431 remote support center front server
    y03lcxahttp008.ahe.boulder.ibm.com2 204.146.30.157 22, 4431 remote support center front server
    y01lcxahttp008.ahe.pok.ibm.com2 129.33.207.37 22, 4431 remote support center front server
    xrsc-front-srv-1.southdata.ibm.com3 170.225.126.11 22, 4431 remote support center front server
    xrsc-front-srv-2.southdata.ibm.com3 170.225.126.12 22, 4431 remote support center front server
    xrsc-front-srv-3.eastdata.ibm.com3 170.225.127.11 22, 4431 remote support center front server
    xrsc-front-srv-4.eastdata.ibm.com3 170.225.127.12 22, 4431 remote support center front server

    1 Port 443 required for remote support center proxy only

    2 remote support center front server expected to be discontinued by 12/31/2022

    3 remote support center front server available as of 06/09/2022