HYDME1267I Thoroughly describe the problem you experienced. Include symptoms and any information that can assist IBM Support in the analysis process, including: description of the preceding operation, VOLSER ID, device ID, any host error codes, any preceding messages or events, time and time zone of incident, and a Cognitive Support Platform (CSP) case number.

Note: 

Case number DUP00000000 indicates that no new case was opened as a duplicate case already
exists.

Case number CLS00000000 indicates that the case was automatically closed.