Using FID messages generated by 3592 tape drives

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Failure ID (FID) messages are short codes that can be used by service technicians to isolate problems with the 3592 tape drive.

If a FID message appears, you must note the message before you contact your service representative. This message is commonly a two-part, alternating message on the display of the 3592 tape drive. A FID error condition message has priority over all other types of messages, and persists until corrected. Technicians use the FID code to identify the failing FRU within the drive subsystem. Therefore, it is necessary for the operator to make note of the FID message and provide it to the service representative. An example of the format of these messages is FID1 FF, alternating with an engineering error code, such as 931C9999. In this example, FID indicates to the operator that a hardware failure occurred and 1 indicates the severity code. FF is the FID number that the service representative uses to enter the Maintenance Package. The alternating display of the engineering error code provides specific support information to the service organization.

The FID can also be obtained from host software or error logs.

Table 1 describes FID messages and the actions that you must take.

Table 1. FID messages
FID Description Action
50 Drive canister problem The encryption configuration that was installed during manufacturing is incorrect. Replace the drive canister. Call for service.
51 Drive canister problem The encryption hardware's power-on self-test failed. Replace the drive canister. Call for service.
52 Hardware or firmware problem The encryption firmware's power-on self-test failed. Call for service.
53 Hardware or firmware problem An invoked encryption self-test failed. Call for service.
54 Encryption diagnostic failure An automatically invoked encryption diagnostic test failed. Call for service.
55 Hardware problem An unexpected failure of hardware function occurred. Call for service.
58 Encryption error An error was detected during the encryption of data. Call for service.
59 Decryption error An error was detected during the decryption of data. Call for service.
5A Encryption manager failure An unexpected status was returned by the key manager. Check the library or proxy interface. Then, check the encryption manager log. Not a drive or firmware problem. Requires investigation by the customer.
5B Encryption proxy failure A failure or timeout occurred on the proxy interface. Check the library or proxy interface. Then, check the encryption manager log. Not a drive or firmware problem. Requires investigation by the customer.
5F Security prohibited function A function was attempted that is prohibited by the security settings. Requires investigation of the encryption application software by the customer.
81, 82, 8A, 90, AC, AE, AF, BF, C1, D8, E4, ED, F4 Hardware problem Call for service.
83, E5 Firmware problem Call for service.
84, E6 Hardware or firmware problem Call for service.
86, F2 Hardware or media problem
  1. Isolate between media and hardware .
  2. This failure might be caused by a damaged cartridge. Inspect the cartridge that was being used when the error occurred for physical defects. Replace the cartridge if it is damaged.
  3. Call for service if the problem remains.
AA, AD Configuration problem Call for service.
85, 87, F5, F6, FE, FF Cartridge or drive problem
  1. Isolate between media and hardware .
  2. Call for service if the problem remains.