Before Support is called
System performance tuning is not a support responsibility. If tests indicate that raw tape performance is below specifications, record the exact failing command. Then, collect the output from the commands in Table 1 before support is contacted.
| Information | Command |
|---|---|
| Configuration | lscfg -v |
| Device parameters | lsattr -E -l rmtN |
| Error log. Call hardware support if errors are found for TAPE_ERR* or SCSI* error labels. | errpt -a |
| Driver version | lslpp -l Atape.driver |
| Trace of failing command | Refer to Trace facility |