Warning events

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An appropriate message is posted on the Operator Control Panel and the Management GUI.

Table 1. Warning events
Event Code Message Text and Description Details and Solution
4000 Drive Sled Fan Speed too low. Ensure that no obstructions are in the fan.
4002 Drive clean request. Clean the drive with an approved cleaning cartridge.
4003 The drive configuration failed. Remove and reseat the drive canister and retry the operation.
4004 The drive status request failed. Remove and reseat the drive canister to ensure that the drive is fully seated. If the issue persists, reset the drive.
4005 Drive is reporting a critical TapeAlert. Power-cycle the drive, and verify whether the drive reports the same TapeAlert.
4006 A drive reported temperature is above the threshold.
  • Verify that the drive fan is spinning, isn’t obstructed, and that the ambient temperature is within specification.
  • Ensure that drive bay cover plates are in place in each location where no drive is installed. The drive cover plates are required for proper airflow.
4008 Cleaning tape expired. Discard the cleaning cartridge and retry the cleaning operation with a new cleaning cartridge.
4009 Firmware upgrade of one or multiple expansion modules failed. The Base Module must be able to communicate with a powered on and connected expansion module to complete the upgrade.
  • Reseat the expansion controller and check the interconnect cable and power connections.
  • Retry the firmware upgrade.
4010 Incompatible drive. Remove the incompatible drive. Install only drives that are supported by the library.
4012 Move Cartridge failed due to cartridge issue.
  • View the event details to determine which cartridge was involved.
  • Verify surrounding events that might point to problems with this media in other move operations.
  • Remove the media from the library, and physically inspect the media to ensure that no physical damage exists.
  • If the media appears to be undamaged, put the media back into the library and retry the move operation. If the problem persists, retry the operation with a different cartridge in the same drive.
  • If the problem follows the media, remove the media from use.
  • If the problem follows the drive, use the library Management GUI to pull a drive support ticket and check the device analysis section for help.
4014 Library test failed due to a Drive issue.
  • Verify the test parameters, and retry the test.
  • If the test fails, check the library event log for specific events that are associated with this drive.
  • Use the Management GUI to pull a drive support ticket and check the device analysis section for help.
4015 The Power system is degraded. Redundancy is not available. Ensure that all power supplies are installed properly (up to two per module), and that each power supply is connected to a valid power source.
4016 Back up configuration data to base module failed. Attempt to save the library configuration, power cycle the library, and retry the operation.
4017 Restore configuration data from Chassis failed. Attempt to save the library configuration, power cycle the library, and retry the operation.
4019 Drive Firmware bundle upgrade failed.
  1. Verify that the firmware file is correct for the drives.
  2. Ensure that the drives are in a healthy state with no cartridge in the drive.
  3. Retry the operation.
4020 Database was reset due to a problem that prevented the library from powering up.
  • If the library was restored to default settings, restore a saved configuration by using a previously saved config file.
  • If no config file exists, then proceed in configuring the library.
4021 Drive was hot-removed while in active status as data transfer device. Tape drives must be disabled (powered-off) before they are removed from the Library. In case of hot removal, this event is created if the drive was no active LUN master. A similar event is defined with higher severity (critical) if the drive was LUN master.
  • Put the drive back into the library.
  • Follow the Removing a tape drive procedure to remove the tape drive.
4022 Drive in wrong position. A full height drive was installed to a drive bay where it is not supported. Full high drives can only be installed in the bottom 2 bays of a module.
4025 Library test failed due to a cartridge error. Remove the cartridge and inspect it for damage. Retry operation with another cartridge.
4028 Library Test failed due to incompatible cartridge. Check LTO generation for cartridge and drives. Remove cartridges that aren’t compatible to your tape drives.
4029 Library Test failed - Cartridge bar code indicates incompatibility with drive. Check if Media bar code label is matching LTO generation. Replace the label or remove incompatible media from your system.
4030 Move cartridge operation failed due to cartridge error. Remove the cartridge and inspect it for damage. Retry operation with another cartridge.
4041 Library Verify failed because the power supply redundancy test failed. Ensure that all power supplies are installed properly (two per module), and that each power supply is connected to a valid power source.
4044 One of the Library tests failed because a source element or destination element isn’t accessible. Verify the source and destination elements and retry the move operation.
4060 Connection to the KMIP server failed.
  • Verify the username and password and all needed SSL certificates that are needed for connecting to the KMIP server.
  • Verify that the KMIP server is reachable within the network.
  • Verify the IP addresses and host names of the KMIP servers that are entered into the wizard.

If this error happens during the connectivity check, the additional information parameter includes further error information that is received from the Cryptsoft KMIP library. It also includes the information if the server wasn't able to ping.
4061 Key is not found on KMIP server. Verify that the requested key is available on the KMIP server. Check the KMIP server logs for details.
4062 Key creation on KMIP server failed. Check the KMIP server logs for details about why key creation failed.
4063 KMIP configuration invalid. Use the KMIP configuration wizard to verify the KMIP configuration.
4064 KMIP feature not licensed. Disable KMIP or install appropriate license for KMIP feature.
4065 A tape alert flag was reported by a drive. Look for logged TapeAlert flags and see its description in the TapeAlert flags section.
4067 Cleaning cartridge will soon expire and must be replaced. Replace the cartridge.
4072 No cleaning cartridge in logical library available for auto cleaning.
  • Auto cleaning is enabled, but the logical library contains no labeled cleaning cartridge. The library was unable to complete the auto clean function for one or more drives in this logical library.
  • Install a valid and labeled cleaning cartridge into the logical library and then complete a load and unload on the drive that needs cleaning to start the auto cleaning.
4073 Medium source element empty. Check the source slot visually and rescan the inventory. Additionally, check for valid and readable bar code label.
4074 Medium source element empty. Check the source slot visually and rescan the inventory. Additionally, check for valid and readable bar code label.
4075 Cartridge lost while it was extracted from slot/drive. Check the source/destination element and ensure that no obstructions are in the pathway of the accessor.
4077 Unlocking the right magazine failed.
  • Check if any obstacle is preventing the robot from movement.
  • Restart the library and retry the operation.
  • If the error persists, replace the chassis.
  • If the magazine needs to be removed to get access to the tape cartridges, first power down the device, and then release the magazine manually. Only one magazine can be open at a time.
4078 Unlocking the left magazine failed.
  • Check if any obstacle is preventing the robot from movement.
  • Restart the library and retry the operation.
  • If the error persists, replace the chassis.
  • If the magazine needs to be removed to get access to the tape cartridges, first power down the device, and then release the magazine manually. Only one magazine can be open at a time.
4079 Unlocking the I/O station failed.
  • Check if any obstacle is preventing the robot from moving.
  • Reset the library and retry the operation.
  • If the error persists, replace the chassis.
  • If the I/O station needs to be removed to get access to the tape cartridges, first power down the device, and then release the magazine manually. Only one magazine can be opened at a time.
4080 Library Verify test failed with warning. An unidentified failure occurred. Contact your IBM service representative.
4085 Drive command retries expired.
  • Run a drive read/write test (Library > Actions > Tests > Drive test) with a known working cartridge.
  • If the drive test is successful, check in the host for errors that are related with the retries.
  • If the drive test failed, replace the drive.
4086 Move operation failed.
  • Ensure that the network the library is connected to is operating normally.
  • Ensure that the library is running the current firmware.
  • Restart the library.
4089 Auto calibration of one or more modules failed. Adjustment to calibration target failed.
  • The library must be re-calibrated.
  • Ensure that the library firmware is up-to-date.
  • This event indicates that one or more of the gray calibration targets on the library magazines couldn’t be used in calibration.
  • Inspect the calibration targets in each module and then repeat the auto-calibration routine with the Management GUI.
4090 Auto calibration of one or more modules failed. Calibration target not found.
  • The library must be re-calibrated.
  • Ensure that the library firmware is up-to-date.
  • This event indicates that one or more of the gray calibration targets on the library magazines could not be used in calibration.
  • Inspect the calibration targets in each module and then repeat the auto-calibration routine with the Management GUI.
4091 Auto calibration of one or more modules failed. Adjustment out of range.
  • The library must be re-calibrated.
  • Ensure that the library firmware is up-to-date.
  • This event indicates that one or more of the gray calibration targets on the library magazines could not be used in calibration.
  • Inspect the calibration targets in each module and then repeat the auto-calibration routine with the Management GUI.
4093 Could not obtain an IP address from DHCP server.
  • Check the network configuration settings and check if the DHCP server is reachable.
  • Use the network configuration menu or unplug the network cable and plug it in after a few seconds to trigger an automatic reconfiguration of the network interface.
4095 Library test failed. Not enough valid cartridges available for testing. Load the cartridges into the library.
4098 System time synchronization with SNTP failed. Check for valid SNTP server address in Time configuration. If correct, ensure that the server is reachable from your network and not blocked by a firewall.
4099 An unexpected reset of accessor was detected. Ensure that the spooling cable is fully seated in the base module and connected correctly to the accessor assembly. If the error recurs, replace the accessor assembly.
4112 Move Cartridge failed due to cartridge not seating properly.
  • Verify surrounding events for drive problems.
  • Retry the operation with the same source and destination combination.
  • If the problem persists, retry the operation with a different cartridge in the same drive. If the problem follows the cartridge, the cartridge must be checked for physical damage and no longer used.
  • Use the library Web GUI to pull a drive support ticket and check the device analysis section for more help.
4113 Move from drive failed. Check for labels or cartridge misalignments that prevents the cartridge from coming out of the slot or drive.
4117 Drive disabled because no power supply available. Remove all affected drives, insert, and power up at least one power supply to the failing module. Wait 10 seconds and put the drives back into the module.
4119 Drive disabled because internal IP address unknown.
  • Remove affected drive, wait 10 seconds, and put it back into the module.
  • Restart Library stack.
4120 No empty drive available for system test. Make sure that at least one empty drive and one compatible cartridge are available.
4121 No compatible media available for system test. Make sure that at least one empty drive and one compatible cartridge are in the drive.
4122 No cartridge available for slot to slot exerciser test. Make sure that at least one cartridge and one empty slot are in the library.
4123 No empty slot available for slot to slot exerciser test. Make sure that at least one cartridge and one empty slot are in the library.
4124 Drive or media statistics couldn’t be retrieved when the tape was unloaded. Check for more warning tickets. Replace media if media-related tape alert flags reported.
4126 Cartridge was found in inaccessible slot of lowermost unit. Bottom slots from the lowermost unit are inaccessible to the accessor. Place the cartridge in an upper slot.
4127 Drive was restarted because of canister reset. Verify that the drive is installed properly in its slot and thumb screws are tightened. If the error persists, replace the drive.
4128

The expansion module has detected an installed power supply but this power supply does not provide power.

 Ensure that the power supply has a power cord plugged in and is connected to a valid power source. Although the power source is not available, this expansion module can still be used for tape storage. Operation of tape drives is not possible.
4129 Move from drive failed. Check backup application how to allow media removal from drive. If unsuccessful, try the Force Drive Media Eject option in the Operations menu.
4133 Protection Foam not removed from Base Module
  • Power down the library.
  • Remove top cover and then remove the protection foam.
  • Install the top cover again and restart the library.
4135 Drive diagnostic failed. Use another diagnostic tape and run test once more. If still failing, download drive dumps and contact service.
4136 The base module detected an installed power supply but this power supply doesn’t provide power. Ensure that the power supply has a power cord plugged in and is connected to a valid power source.
4137 Diagnostic Tape not removed. Open Magazine or I/O station to remove the diagnostic tape with the OP or Management GUI.
4138 USB over-current detected. The USB port was disabled. Ensure that the USB device is correctly inserted and that it does not consume more current than specified in manual.
4139 Magazine or I/O Station operation failed.
  • Check whether any obstacle is preventing the accessor from movement.
  • Restart the library and retry the operation. If the error persists, replace the accessor assembly.
  • If the magazine needs to be removed to get access to the tape cartridges, first power down the device and then release the magazine manually. Only one magazine can be open at a time.
4140 Personality mismatch detected. Replace either chassis or library controller to ensure that all parts in the stack are matching the personality of the main library controller.
4142 Medium destination element full. Ensure that your destination slot or drive is empty and try again.
4144 Unit to unit lock of lowermost module is engaged. Ensure that the alignment mechanism isn’t engaged in the lowermost module.
4148 Download of one or multiple drive dumps failed Check status of selected drives and ensure that they are present and finally initialized before downloading dumps.
4150 Sequential Mode move operation failed. Check event details for further information.
4151 Download of drive firmware image completed, but firmware revision did not change after restart.
  • Check if the uploaded firmware image is matching your drive type and generation.
  • Ensure that the image file isn’t corrupted.
  • Download a new image from the drive vendor's website if you aren’t sure about file integrity.
4152 KMIP Connection refused. The selected port on the target machine is not open. The connection is refused. Check that the server application is running on the target machine and the firewall is not blocking the selected port. Contact IT Personnel to verify the port settings.
4153 KMIP Server does not trust the client certificate. Use a client certificate that is signed by a trusted certificate authority (CA) or manually select the untrusted certificate on the server side and trust it (not available on all servers).
4154 KMIP Ping to server failed. The target machine could not be reached, so no network connection possible.
  • Verify that the IP address in the settings is correct.
  • Check that the target machine is powered and connected to the network.
  • Check the network cable.
  • Verify that the Firewall setting on the target machine allows ping requests and responses.
4155 KMIP No route to host. The target machine could not be reached. The network route to the machine isn’t available.
  • Check your IP settings (IP address, Gateway and Netmask) and verify it with your IT personnel.
  • Check that the Firewall settings on the target machine are correct.
4156 KMIP Handshake failure. The TLS connection could not be established because of Handshake errors during certificate exchange.
  • Check the certificates on server and client side for valid entries and that they are still valid and not expired.
  • Verify that TLS1.2 is enabled on the server.
  • Check the client and server date/time for current time.
  • Ask your IT personnel for new and valid certificates.
4157 KMIP Certificate unknown. The server certificate is unknown because its root certificate is missing or not trusted. Run a new certificate request with your server or certificate authority and import the resulting certificate chain.
4158 KMIP host name lookup failed. The host name on the network could not be found. It does not exist or is misspelled.
  • Verify that the entered host name is correct.
  • Check your DNS address in the network settings.
  • Contact your IT personnel to verify the entered data.
4159 KMIP certificate verify failed. The TLS server certificate could not be verified as a valid and trusted certificate.
  • Check if your server root certificate changed.
  • Create a certificate request against your server to generate a new client certificate based on the changed server certificates.
4160 Connection to SKLM/GKLM server failed Retrieving of IPP encryption key failed because connection to SKLM/GKLM server could not be established.

Check for availability of server and verify your server settings. Add a secondary fallback server if possible.
4161 Internal encryption key handshake failed Retrieving IPP encryption key failed because of internal data transfer failure between drive and library.

Verify if the latest drive software is installed. If the failure reoccurs, check the library event log for specific events associated with this drive.
4162 for z/OS encryption not licensed Disable SKLM/GKLM for z/OS encryption or install appropriate license for Library Managed Encryption.
4163 Drive sled discovery timeout Drive sled discovery timeout, status of Drive sleds not available in time.
  • Ensure that all modules are powered and have the interconnect cable properly attached.
  • If this event is seen on multiple modules or after ensuring all interconnect cables are properly attached, ensure that the network that the base module is connected to is not experiencing broadcast storms or other abnormal activity.
  • Reboot or power cycle the system to rediscover the modules.
4164 Inventory has been updated due to an unexpected empty or full slot. If a move fails due to an unexpected empty or full slot, the slot is rescanned and the inventory is corrected.
4165 Bottom magazine slots in the lowermost unit are not accessible. The installed accessor does not support access to all 40 slots in the lowermost unit. The bottom slots in the lowermost unit are not accessible, so only 32 slots are available.

Install an accessor that supports access to all 40 slots in the lowermost unit.
4166 Drive self-test diagnostic failed Reset Drive and run the test again. If still failing, download drive dumps and contact service.
4167 Drive primary port diagnostic failed
  • Check whether the wrap test connector is correctly connected to the selected port.
  • Reset drive and run test again.
  • If the diagnostic still fails, download drive dumps and contact service.
4168 Drive encryption key path diagnostic failed.
  • Check the SKLM server configuration and your network settings.
  • If the diagnostic still fails, download the library logs and contact service.
4173 Encryption Key Path diagnostics failed.
  • Check the Key server configuration and your network settings.
  • If the diagnostic still fails, download the library logs and contact service.
4174 KMIP CA certificate failure. Check whether you provided the correct CA certificate or the CA certificate on the encryption server was changed.
4175 Failed to create default logical library. Check that no errors occurred during the startup and that at least one drive is present in the library.