Main error events

Table 1. Main error events
Event Code Message Text and Description Details and Solution
2000 Move Cartridge failed. Verify the source and destination elements and retry the move operation.
2002 The initial module discovery (detection of expansion modules) failed. Ensure that all modules are powered and have the interconnection cables properly attached. Also, ensure that the module alignment locks (at the rear of module) are in the correct positions.
2003 The library’s temperature exceeded the critical temperature threshold.
Check to ensure that
  • The drive cover plates are installed where no drive exists.
  • All power supplies are installed.
  • The ambient room temperature is within limits.
2004 The Library Startup process failed.
  • Verify that magazines are closed, cartridges are fully seated, and that no accessor obstructions exist.
  • Verify that all modules are powered and any expansion modules are cabled correctly with the interconnect cable.
  • Verify that a top and bottom cover is properly installed on the library.
  • Verify that the module alignment locks (at rear of module) are in the proper position.
  • If the accessor moves front to back, but not vertically, the accessor shipping lock might be positioned incorrectly and must be moved to either the fully locked or fully unlocked position.
  • If the error persists, review library events for information or restart the library.
2005 Cable to accessor is broken. Ensure that the spooling cable is fully seated in the base module and connected correctly to the accessor assembly.
2009 Library test failed due to accessor problem.
  • Review test requirements and retry the test.
  • If the test continues to fail, check for accessor obstructions or other accessor problems.
  • For proper operation, the accessor must be able to reach the bottom of the library. Verify that no obstructions are at the bottom of the library or on the bottom cover of the library in the path of the accessor.
  1. To check for obstructions at the bottom of the library, first power off the library by pressing Power for 5 seconds and select the Default Park location.
  2. When the library is powered off, remove the left magazine of the lowest library module, and verify that the entire area of the bottom cover is free of any objects that might obstruct the accessor's path.
  3. After any obstructions are cleared, replace the magazine, power the library on, and after the library finishes initialization and inventory, verify that no further critical events were generated.
2010 Library test failed due to spooling mechanism defect. Ensure that the spooling mechanism is fully seated in the base module and installed correctly to the accessor assembly.
2012 Multiple bottom covers detected. Remove all bottom covers except for the bottom module in the library.
2013 Multiple top covers detected. Remove all top covers except for the top module in the library.
2014 Bottom cover is missing. Install the bottom cover on the bottom module of the library, also check the module interconnect cabling and module power cabling. If the base module can’t detect both a top and bottom cover, the accessor doesn’t move.
2015 Top cover is missing. Install the top cover on the top module of the library. Also, check the module interconnect cabling and module power cabling. If the base module can’t detect both a top and bottom cover, the accessor doesn’t move.
2016 Unit to unit not locked. Ensure that the alignment mechanism is engaged in every module that is above another module in the library.
2017 Communication errors during stack discover process.
  • Ensure that all modules are powered and have the interconnect cable properly attached.
  • Ensure that the module alignment locks (at the rear of module) are in the correct positions.
2021 Database access error. Restore a configuration backup and run a power cycle.
2022 Drive was hot-removed. Reinsert the removed drive at the same position as it was removed.
2023 Internal Software error. Check for a new system Software version for upgrade.
2024 Unhandled Exception. Check for a new system Software version for upgrade.
2027 Move failed pulling cartridge from slot.
  • Check for labels or cartridge misalignments that can prevent the cartridge from coming out of the slot or drive.
  • For proper operation, the accessor must be able to reach the bottom of the library. Verify that no obstructions exist at the bottom of the library or on the bottom cover of the library in the path of the accessor.
  1. To check for obstructions at the bottom of the library, first power off the library by pressing Power for 5 seconds and select the Default Park location.
  2. When the library is powered off, remove the left magazine of the lowest library module, and verify that the entire area of the bottom cover is free of any objects that might obstruct the accessor's path.
  3. After obstructions are cleared, replace the magazine, power the library on, and after the library finishes initialization and inventory, verify that no further critical events were generated.
2028 Move failed inserting cartridge to slot.
  • Check for labels or cartridge misalignments that can prevent the cartridge from coming out of the slot or drive.
  • For proper operation, the accessor must be able to reach the bottom of the library. Verify that no obstructions exist at the bottom of the library or on the bottom cover of the library in the path of the accessor.
  1. To check for obstructions at the bottom of the library, first power off the library by pressing Power for 5 seconds and select the Default Park location.
  2. When the library is powered off, remove the left magazine of the lowest library module, and verify that the entire area of the bottom cover is free of any objects that might obstruct the accessor's path.
  3. After obstructions are cleared, replace the magazine, power the library on, and after the library finishes initialization and inventory, verify that no further critical events were generated.
2029 Initialization failure due to accessor front to back positioning error.
  1. Check for obstructions in the pathway of the accessor such as a cartridge that is sticking out.
  2. Verify the module alignment and frame alignment. Check whether the accessor is stuck in lock mechanism.
  3. Move the accessor apart from lock mechanism and enable lock mechanism correctly.
2032 Initialization failure due to accessor rotation positioning error. Check for obstructions in the vertical pathway of the accessor, such as a cartridge that is sitting in the shuttle of the accessor or any other impedance to accessor movement.
2033 Initialization failure due to accessor vertical positioning error.
  • Check for obstructions in the vertical pathway of the accessor such as a cartridge that is sticking out.
  • For proper operation, the accessor must be able to reach the bottom of the library. Verify that no obstructions exist at the bottom of the library or on the bottom cover of the library in the path of the accessor.
  1. To check for obstructions at the bottom of the library, first power off the library by pressing Power for 5 seconds and select the Default Park location.
  2. When the library is powered off, remove the left magazine of the lowest library module, and verify that the entire area of the bottom cover is free of any objects that might obstruct the accessor's path.
  3. After obstructions are cleared, replace the magazine, power the library on, and after the library finishes initialization and inventory, verify that no further critical events were generated.
2034 Cable to spooling mechanism is broken during initialization. Ensure that the spooling mechanism is fully seated in the base module and connected correctly to the accessor.
2035 Initialization failure due to accessor gripper positioning error. Check for obstructions in the vertical pathway of the accessor, such as a cartridge that is sitting in the shuttle of the accessor or any other impedance to accessor movement.
2036 Unintended process termination. Restart or power cycle system.
2037 Accessor firmware version upgrade failed. Restart or power cycle system.
2038 Lost connection to Module.
  • Ensure that all modules are powered and have the interconnect cable properly attached.
  • Restart or power cycle the system.
2039 Cartridge was left in accessor gripper, unable to be moved to any open location.
  • Enable I/O station and ensure that empty slots are available in the I/O station.
  • Power-cycle the library.
  • If still failing, open covers and remove the cartridge manually from gripper.
2040 Library Verify test failed with critical error. An unidentified failure occurred. Contact your IBM service representative.
2041 Library Verify test failed because of unit lock failed. Ensure that the alignment mechanism is engaged in every module that is above another module in the library.
2042 Library Verify test failed because top cover is missing.
  • Install the top cover on the top module of the library.
  • Check the module interconnect cabling and module power cabling.
  • If the base module can’t detect both a top and bottom cover, the accessor doesn’t move.
2043 Library Verify test failed because bottom cover is missing.
  • Install the bottom cover on the bottom module of the library.
  • Check the module interconnect cabling and module power cabling.
  • If the base module can’t detect both a top and bottom cover, the accessor doesn’t move.
2045 Library Verify test failed because move media test failed.
  • Check for obstructions in the pathway of the accessor such as a cartridge that is sticking out.
  • Verify module alignment and frame alignment.
  • Check if accessor is stuck in lock mechanism, move the accessor apart from lock mechanism and enable lock mechanism correctly.
2046 Library Verify test failed because drive communication test failed.
  • Remove and reseat the drive canister to ensure that the drive is fully seated.
  • If the issue persists, reset the drive.
  • Use the library Management GUI to pull a drive support ticket and check the device analysis section for help (HPE Library and Tape Tools must be installed to view support ticket).
2047 Library Verify test failed because the bar code scanning test failed.
  • Verify that no obstruction is in front of the bar code scanning module on the cartridge table on the accessor.
  • If the error persists replace the accessor.
  • For proper operation, the accessor must be able to reach the bottom of the library. Verify that no obstructions are at the bottom of the library or on the bottom cover of the library in the path of the accessor.
  1. To check for obstructions at the bottom of the library, first power off the library by pressing Power for 5 seconds and select the Default Park location.
  2. When the library is powered off, remove the left magazine of the lowest library module, and verify that the entire area of the bottom cover is free of any objects that might obstruct the accessor's path.
  3. After obstructions are cleared, replace the magazine, power the library on, and after the library finishes initialization and inventory, verify that no further critical events were generated.
2052 An open magazine was detected in one or more modules.
  • Ensure that all magazines are inserted and properly locked.
  • Don’t open magazines by using the emergency release while the library is operating and the accessor is moving.
2053 An open top cover was detected.
  • Ensure that the top cover is inserted and properly locked.
  • Don’t open top cover by using the emergency release while the library is operating and the accessor is moving.
2054 An open bottom cover was detected.
  • Ensure that the bottom cover is inserted and properly locked.
  • Don’t open bottom cover by using the emergency release while the library is operating and the accessor is moving.
2055 An open unit lock was detected.
  • Ensure that all unit locks are properly locked.
  • Don’t open unit locks by using the emergency release while the library is operating and the accessor is moving.
2056 Initialization failure due to picker push pull positioning error. Check for obstructions in the horizontal pathway of the accessor such as a cartridge that is sticking out or a cable that is impeding progress.
2057 Startup failure due to shipping lock in incorrect position.
  1. Get access to the picker assembly and manually move the shipping lock lever to either locked or unlocked position.
  2. After the shipping lock is moved to the one of the correct positions, restart the library.
2061 Move failed pulling cartridge from drive. Check for labels or cartridge misalignments that would prevent the cartridge from coming out of the drive.
2062 Move failed inserting cartridge to drive. Check for labels or cartridge misalignments that would prevent the cartridge from moving into the drive.
2063 Move failed positioning picker in front of drive. Check for obstructions in the vertical or horizontal pathway of the accessor. Examples might include a cartridge that isn’t seated completely in a slot, an accessor isn’t sitting horizontally level, or a problem with the accessor spooling cable that is impeding progress.
2064 Library test failed with critical error. An unidentified failure occurred. Contact your IBM service representative.
2065 Library startup failed because of robotics initialization issue
  • Check for obstructions in the horizontal and vertical pathway of the robotics.
  • Afterward reset or power cycle system.
  • If the error persists, review library events for more information
2066 Library startup process failed during inventory scan.
  • Verify that magazines are closed, cartridges are fully seated, and that no accessor obstructions exist.
  • Verify that all modules are powered and any expansion modules are cabled correctly with the interconnect cable.
  • Verify that a top and bottom cover is properly installed on the library.
  • Verify that the module alignment locks (at rear of module) are in the proper position.
  • If the accessor moves front to back, but not vertically, the accessor shipping lock might be positioned incorrectly and must be moved to either the fully locked or fully unlocked position.
  • If the error persists, review library events for information or restart the library.
2067 For safety reason, the accessor movement was halted in place.
  • Ensure that all magazines, top or bottom covers and unit locks are inserted and properly locked.
  • Don’t open magazines by using the emergency release or remove covers or unit locks while the library is operating and the accessor is moving.
  • Ensure that all modules are powered and have the interconnect cable properly attached.
2068 An emergency stop condition was detected in one or more modules and prevented the accessor from initialization.
  • Ensure that all magazines, top or bottom covers and unit locks are inserted and properly locked.
  • Insert all open magazines and install all necessary covers and unit locks before the library is powered on.
  • Ensure that all modules are powered and have the interconnect cable properly attached.
2069 Initialization failure due to bar code reader error. Restart the library and if the error persists, replace the accessor assembly.
2070 Inventory scan failed because of Elevator axis problem.
  • Check for obstructions in the vertical pathway of the accessor such as a cartridge that is sticking out.
  • Verify module alignment and frame alignment.
  • For proper operation, the accessor must be able to reach the bottom of the library. Verify that no obstructions are at the bottom of the library or on the bottom cover of the library in the path of the accessor.
  1. To check for obstructions at the bottom of the library, first power off the library by pressing Power for 5 seconds and select the Default Park location.
  2. When the library is powered off, remove the left magazine of the lowest library module, and verify that the entire area of the bottom cover is free of any objects that might obstruct the accessor's path.
  3. After obstructions are cleared, replace the magazine, power the library on, and after the library finishes initialization and inventory, verify that no further critical events were generated.
2071 Cartridge on picker when trying to scan.
  • Verify that no obstruction is in front of the bar code scanning module on the cartridge table that is on the accessor.
  • If the error persists, replace the accessor.
2072 Bottom cover was detected at an incorrect position. Review the stack assembly and place the covers to the proper position.
2073 Top cover was detected at an incorrect position. Review the stack assembly and place the covers to the proper position.
2074 The library startup failed due to a GPIO error. Restart or power cycle system.
2075 The library startup failed due to an error when trying to open the accessor serial port. Restart or power cycle system.
2076 I2C bus signals invalid.
  • Remove all drive canisters of the affected chassis and restart the library.
  • If the problem persists, replace the chassis. If not, add one drive after the other until the problem comes back.
  • Replace the last drive that was added before it failed again.
2077 Failed to store Calibration Data to Chassis. Restart or power cycle system.
Note: This is a singular ticket and must be resolved manually.
2078 Incompatible Robotics Assembly without Encoder detected Replace Robotics Assembly with a compatible model with Encoder or upgrade Firmware to a version that supports Encoder-less control.
2079 Couldn’t upgrade bar code reader firmware. Restart the library and if the error persists, replace the accessor.
2080 Cartridge lost while inserting it into slot/drive. Check the source/destination element and ensure that no obstructions are in the pathway of the accessor.
2085 Communication failure to the Base Module controller board I2C port expander component This event is reported if read or write access to I2C port expanders on the main library controller is failing.
  • Reboot the library to see if the error persists.
  • If the error persists, power off the library and reseat the base module controller.
  • If the error continues to persist, replace the base module controller.
2086 Communication failure to the Expansion Module controller board I2C port expander component. This event is reported if read or write access to I2C port expanders on expansion controller is failing.
  • Restart the library to see if the error persists.
  • If the error persists, power off the library and reseat the expansion module controller.
  • If the error continues to persist, replace the expansion module controller.
2087 Error accessing the backplane flash memory.
  • Restart the library and if the error persists, replace the chassis.
  • Before the chassis is replaced, ensure that you remove all of your tape cartridges.
  • If magazines need to be removed to get access to the tape cartridges, first power down the device and then manually release each magazine. Only one magazine must be opened at a time.
2089 Incompatible Robotics Assembly Detected An incompatible robotics assembly is detected. The robotics assembly was not powered on to avoid damage to the library. Power off the library and replace the robotics assembly with a compatible version.
2092 Locking the Robotics Assembly has failed during power off process Power up the library. In case of robotics failure, error events are reported at power-up. Look for the proposed solution for these new errors. If no new errors are reported, the 2092 event can be ignored.
2093 Communication to accessor controller couldn’t be established. Restart the library and if the error persists, replace the accessor assembly.
2094 An emergency stop condition was detected in one or more modules and prevented the accessor from running the inventory scan.
  • Ensure that all magazines, top or bottom covers and unit locks are inserted and properly locked.
  • Insert all open magazines and install all necessary covers and unit locks before powering on the library.
  • Ensure that all modules are powered and have the interconnect cable properly attached.
2095 Inventory scan failed because of accessor positioning problem. Check for obstructions in the horizontal pathway of the accessor such as a cartridge that is sticking out or lying on the accessor table.
2096 Initializing a communication interface on the library controller failed. Restart the library, and if the error persists, replace the library controller.
2097 Accessor reinitialization failed. Restart the library and if the error persists, replace the accessor assembly.
2100 Robotic move to requested position failed.
  • Check for obstructions in the pathway of the accessor such as a cartridge that is sticking out.
  • Verify module alignment and frame alignment.
  • Check if the accessor is stuck in the lock mechanism. Move the accessor away from the lock mechanism and enable the lock mechanism correctly.
2103 Incorrect stack assembly, too many expansion modules below main library. Ensure that no more than three expansion modules are mounted and connected below or above main library.
2104 Incorrect stack assembly, too many expansion modules above main library. Ensure that no more than three expansion modules are mounted and connected below or above main library.
2105 Accessor initialization failed due to horizontal positioning problem.
  • Check for obstructions in the horizontal pathway of the accessor such as a cartridge sticking out or lying on the accessor's table.
  • The accessor shipping lock might be positioned incorrectly and must be moved to either the fully locked or fully unlocked position.
2106 An elevator block was detected and as a result the system was taken offline.
  • Check for obstructions in the vertical pathway of the robot, such as a cartridge sticking out. Also, verify alignment of the module and the frame.
  • Follow these steps to check for any obstructions at the bottom of the library or on the bottom cover of the library:
    1. Turn off the library by pressing the front power button for 5 seconds, and select Default Park location.
    2. Remove the left magazine of the lowest library module.
    3. Remove any objects from the bottom cover that might obstruct the robot's path.
    4. Replace the magazine.
    5. Power on the library.
    6. After the library finishes initialization and inventory, verify that no further critical events were generated.
2113

21U spool detected in a 48U Library. 21U Chassis, Spool, or Accessor replacement parts cannot be installed in a library that has a 48U Configuration.

Check the spool, accessor or Chassis part that was recently installed, and replace with a part that supports the 48U library stack configuration.

2118

A base chassis or controller from another library has been installed. This is not allowed.

A failed base chassis or controller can only be replaced by a new field replacement CRU part. Remove the part that came from the other library and only use a new field replacement CRU part for repairs.

2119

Base chassis and Controller are both replacement CRU parts. They cannot be replaced at the same time.

Reinstall original Base Chassis and Controller and then replace only one part at a time.

2120

Firmware Download has been prevented. 1.6.1.0 firmware is the minimum requirement for your library.

1.6.1.0 firmware is the minimum requirement for any library that has 1.6.1.0 or above loaded.