Library error codes

When a library event occurs, the event is logged in to flash memory on the Library Control Board.

The library error log can be viewed on the Web User Interface or Operator Panel. The library error log on the Web User Interface displays a log history summary of information, warning, and error events. The log summary can be filtered to display theOperator Interventions log for a specific hardware component and specific event levels. The log is stored in memory on the Library Control Board. When the memory buffer is full, new events overwrite the oldest events. The log is not cleared from memory when power is turned OFF. The information that is displayed in the Detail panel for the selected operator intervention event consists of:
  • Index number of the event
  • Date the event occurred
  • Time the event occurred
  • Unit in the library where the event occurred
  • Event level
  • Description of the event
The library error log on the Operator Panel lists all the library error messages in the order in which they occurred, starting with the most recent at the top. To view the library error logs using the Web User Interface or Operator Panel, see Table 3.

Table 1 describes the library error codes.

Table 1. Library error codes

Library error codes
Code (H) Description Panel Indication Action Required
0000 No valid error code information. - -
0001 At power-on initialization, a firmware error was detected. All 4 LEDs ON
  1. Upgrade or reinstall firmware and try again.
  2. Cycle the power supply and try again.
0002 At power-on initialization, a RAM (base area) error was detected. Ready or Activity LED ON and Error LED ON
0003 At power-on initialization, a RAM (buffer area) error was detected. CHK 0003
0008 A usable drive was not detected. CHK 0008
  1. Observe LEDs. See Front panel Indicators.
  2. Reseat all cables. See Reseating cables.
  3. Cycle the power supply and try again.
0009 The accessor locking screw has not been removed. CHK 0009
  1. Remove the accessor locking screws. See Removing the accessor locking screw.
  2. Cycle the power supply and try again.
0010 Information acquisition from the DHCP server failed. -
  1. Observe LEDs. See Front panel Indicators.
  2. Confirm the DHCP server settings.
  3. Reseat all cables. See Reseating cables.
  4. Cycle the power supply and try again.
0011 Time acquisition from the NTP server failed. -
  1. Observe LEDs. See Front panel Indicators.
  2. Confirm the time server settings.
  3. Reseat all cables. See Reseating cables.
  4. Cycle the power supply and try again.
0020 LDI I/F error.

Transmit data abnormality detected (NAK reception).

 -
  1. Observe LEDs. See Front panel Indicators.
  2. Reseat all cables. See Reseating cables.
  3. Cycle the power supply and try again.
0021 LDI I/F error.

Receive timeout detected (ACK/NAK reception).

 -
0022 LDI I/F error.

Response packet reception timeout detected.

 -
0023 LDI I/F error.

ENQ receive timeout detected.

 -
0024 LDI I/F error.

Receive data abnormality detected.

 -
0029 LDI command ends abnormally. -
  1. Confirm the Encryption Key Manager settings.
  2. Reseat all cables. See Reseating cables.
  3. Cycle the power supply and try again.
002A Commands to the Encryption Key Manager over the retry limit. -
002B Commands to the encryption capable drive over the retry limit. -
  1. Reseat all cables. See Reseating cables.
  2. Cycle the power supply and try again.
002C LDI I/F error.

ACK IU event timeout detected.

 - Cycle the power supply and try again.
002D LDI I/F error.

Response IU event timeout detected.

 -
002E LDI I/F error.

Transfer Ready IU event timeout detected.

 -
002F LDI I/F error.

Undefined error detected.

 -
0040 A drive media error detected upon insertion. CHK 0040
  1. Verify that the cartridge is compatible with the drive in your library. See Table 1.
  2. Verify that the cartridge is not write-protected. See Write-Protect switch.
  3. If it is a cleaning cartridge, verify that the cartridge is not expired. See Cleaning cartridge.
  4. Cycle the power supply and try again.
0041 A hardware error detected upon media insertion. CHK 0041
0042 A drive load timeout error detected upon insertion. CHK 0042 Cycle the power supply and try again.
0048 Incompatible medium installed. CHK 0048 Verify that the cartridge is compatible with the drive installed in the library. See Table 1.
0053 Response acknowledge error received from bar code reader. Suspect the bar code reader cable connection. CHK 0053
  1. Initiate an inventory. See Table 2.
  2. Cycle the power supply and try again.
0056 Receive data checksum error received from bar code reader. Suspect the bar code reader cable connection. CHK 0056
0057 Invalid data received from bar code reader. Suspect the bar code reader cable connection. CHK 0057
0058 A bar code reader read-error detected. Suspect the bar code reader cable connection. CHK 0058
0059 A bar code reader FLASH control error detected. Suspect the bar code reader cable connection. CHK 0059
005A A bar code reader diagnostics error detected. Suspect the bar code reader cable connection. CHK 005A
005B I2C I/F error. A transfer retry detected. Suspect the bar code reader cable connection. CHK 005B
005C I2C I/F error. Interrupt timeout detected. Suspect the bar code reader cable connection. CHK 005C
005D I2C I/F error.

Invalid signal (NAK) detected. Suspect the bar code reader cable connection.

 CHK 005D
005E I2C I/F error.

Bus arbitration lost error detected. Suspect the bar code reader cable connection.

 CHK 005E
005F I2C I/F error.

Ready condition does not occur. Suspect the bar code reader cable connection.

 CHK 005F
0070 Calibration failed because the accessor contains media. Suspect the centering sensor. CHK 0070
  1. Attempt to unload the cartridge from the accessor. See Table 5
  2. Cycle the power supply and try again.
0071 Calibration failed due to an empty magazine. Suspect the magazine set sensor. CHK 0071 Cycle the power supply and try again.
0072 Calibration measurement invalid data error. Suspect the centering sensor, X motor, or P motor. CHK 0072
0074 GET, centering check, or bar code reader read operation failed because the accessor contains media. Suspect the centering sensor. CHK 0074
0075 PUT operation failed because the accessor contains no media. Suspect the centering sensor. CHK 0075
007C Drive does not enter EJECT state (and media not ejected) within 200 seconds of a GET command. Suspect the drive. CHK 007C
  1. If the cartridge does not eject, try to unload the cartridge from the drive with the Web User Interface (Manage Library > Unload) or the Operator Panel (Commands > Unload). Move the cartridge from the drive to the I/O Station. Remove the cartridge from the library and inspect for damage and replace, if necessary.
  2. Cycle the power supply and try again.
007D Drive does not enter MOUNT state within 200 seconds of a PUT command. Suspect the drive or X motor. CHK 007D Cycle the power supply and try again.
007E Drive does not enter SET state within 3 seconds of a PUT command. Suspect the drive or X motor. CHK 007E
007F Drive I/F or connection error occurs during a PUT operation or GET operation. Suspect the drive. CHK 007F
  1. Reseat all cables. See Reseating cables.
  2. Cycle the power supply and try again.
0080 X movement error #1.

During X movement, the target stop position's origin sensor error detected. Suspect the X origin sensor or X motor.

 CHK 0080
  1. Check the accessor locking screw and remove it if it is installed. See Removing the accessor locking screw.
  2. Cycle the power supply and try again.
0081 X movement error #2.

During X movement, a motor sync error detected. Suspect the X encoder sensor or X motor.

 CHK 0081
0082 X movement error #3.

During initialization, a motor sync error detected. Suspect the X encoder sensor or X motor.

 CHK 0082
0083 During an eject operation or move operation (to a storage position), the X origin sensor is not detected. Suspect the X origin sensor or X motor. CHK 0083
0084 During initialization, the X origin position is not detected. Suspect the X origin sensor or X motor. CHK 0084
0088 X calibration error #1.

During X calibration, centering sensor OFF condition is not detected.

 CHK 0088
0089 X calibration error #2.

During X calibration, centering sensor ON condition is not detected.

CHK 0089
008F During X operation, the cartridge magazine was removed. Suspect the magazine set sensor. CHK 008F
  1. Confirm that the magazine is closed.
  2. Cycle the power supply and try again.
00B0 Failed to detect media in the accessor at completion of GET operation. Suspect the centering sensor, X motor, or P motor. CHK 00B0
  1. Confirm the media is compatible. See Table 1.
  2. Cycle the power supply and try again.
00B1 No media is contained in the specified cell (Cell Empty). Suspect the centering sensor, X motor, or P motor. CHK 00B1 Cycle the power supply and try again.
00B2 Media detected in the accessor at completion of centering check operation. Suspect the centering sensor. CHK 00B2
  1. If the cartridge remains in the accessor, try to move the cartridge from the accessor to the I/O Station with the Web User Interface or the Operator Panel. Remove the cartridge from the library and inspect for damage and replace, if necessary.
  2. Cycle the power supply and try again.
00B3 Media detected in the accessor at completion of PUT operation. Suspect the centering sensor. CHK 00B3
00B8 accessor error #1.

Reverse REV position (PP1) error (accessor origin not detected or FWD position detected). Suspect the P origin sensor, FWD sensor, or P motor.

 CHK 00B8
  1. Check the accessor locking screw and remove it if it is installed. See Removing the accessor locking screw.
  2. Cycle the power supply and try again.
00B9 accessor error #2.

Forward FWD position (PP2) error (accessor origin detected or FWD not detected). Suspect the P origin sensor, FWD sensor, or P motor.

 CHK 00B9
00BA accessor error #3.

PUT/GET/bar code reader position (PP4/PP5/PPBF/PPBR) error (accessor origin or FWD detected, or cell full). Suspect the P origin sensor, FWD sensor, or P motor.

 CHK 00BA
00BC During initialization, the accessor origin is not detected. Suspect the P origin sensor, FWD sensor, or P motor. CHK 00BC
00BD During accessor movement, the movement stop condition is detected. Suspect the P encoder sensor or P motor. CHK 00BD
00BF No gap condition detected at the completion of accessor operation. Suspect the centering sensor, P origin sensor, FWD sensor, or P motor. CHK 00BF
00C0 accessor operation disabled because a cartridge magazine was removed. Suspect the magazine set sensor. CHK 00C0
  1. Confirm that the magazine is closed.
  2. Cycle the power supply and try again.
00C8 Centering calibration error #1.

During centering calibration, centering sensor OFF condition is not detected. Suspect the centering sensor or P motor.

 CHK 00C8 Cycle the power supply and try again.
00C9 Centering calibration error #2.

During centering calibration, centering sensor ON condition is not detected. Suspect the centering sensor, X motor, or P motor.

 CHK 00C9
00D0 Checksum error detected during firmware update. CHK 00D0
  1. Confirm the firmware file version.
  2. Reinstall the firmware file.
  3. Cycle the power supply and try again.
00D1 Firmware ID error detected during firmware update. CHK 00D1
00D2 Boot information error detected during firmware update. CHK 00D2
00D3 Bar code reader is not in maintenance mode during bar code reader firmware update (operation interrupted). Suspect the bar code reader cable connection. CHK 00D3
  1. Initiate an inventory. See Table 2.
  2. Cycle the power supply and try again.
00D9 Magazine failed to unlock. Suspect the magazine or magazine sensor. CHK 00D9
  1. Cycle the power supply and try again.
  2. Manually unlock the magazine, remove the magazine from the library, and inspect it for damage.
    • If not damaged, return it to the library and run Library Verify before normal library operations resume. See Running library verify test.
    • If damaged, replace the magazine.
00DA I/O Station failed to unlock. Suspect the magazine or magazine sensor. CHK 00DA
00DD An error detected during bar code reader firmware check. Suspect the bar code reader cable connection. CHK 00DD
  1. Initiate an inventory. See Table 2.
  2. Cycle the power supply and try again.
00E0 Write operation not finished within 1 ms when writing data to flash memory. CHK 00E0 Cycle the power supply and try again.
00E1 Clear operation not finished within 10 seconds when clearing a sector in flash memory. CHK 00E1
00E2 Error detected in tape library configuration stored in flash memory. CHK 00E2
00E3 Checksum error detected in flash memory. CHK 00E3
00F0 Sensor error #1.

Accessor encoder sensor B error detected during blink check. Suspect the accessor encoder sensor B.

 CHK 00F0
00F1 Sensor error #2.

Accessor encoder sensor A error detected during blink check. Suspect the accessor encoder sensor A.

 CHK 00F1 Cycle the power supply and try again.
00F2 Sensor error #3.

X encoder sensor error detected during blink check. Suspect the X encoder sensor.

 CHK 00F2
00F3 Sensor error #4.

Magazine sensor error detected during blink check. Suspect the magazine sensor.

 CHK 00F3
00F8 Sensor error #5.

X origin sensor error detected during blink check. Suspect the X origin sensor.

 CHK 00F8
00F9 Sensor error #6.

Cartridge sensor error detected during blink check. Suspect the cartridge sensor.

 CHK 00F9
00FA Sensor error #7.

Accessor forward sensor error detected during blink check. Suspect the accessor forward sensor.

 CHK 00FA
00FB Sensor error #8.

Accessor origin sensor error detected during blink check. Suspect the accessor origin sensor.

 CHK 00FB