Reservation coordinator

Reservation coordinators manage a portfolio of shared resources such as reservable rooms and related services, equipment, and vehicles, and manage requests and reservations for the shared resources. Reservation coordinators can act as a concierge for an event center or a manager of private rooms.

A Reservation Coordinator role typically performs the following tasks:

Coordinates all aspects of reservations and service providers for their portfolio, including the setup of room attributes, food service providers, and equipment
Manages the food service contracts that are associated with the rooms
Oversees the execution of service providers to ensure successful meetings. For example, ensuring that food service and equipment orders are delivered, rooms are set up correctly, and reservation-related costs are charged appropriately
Analyzes utilization metrics and recommends renovations to provide the optimal distribution of meeting and office space, and equipment
Receives calls or email for reservation requests
Enters the call or email information into a reservation on behalf of the requester
Controls designated private rooms
Creates, changes, and cancels room reservations, food service orders, equipment reservations, and vehicle reservations

The portal for this role is based on the following details that are selected in this role’s people record:

Home Page: Home - Reservation Coordinator
Group Details: TRIRIGA® Request Central - Reserve and TRIRIGA Reservation Coordinator
License Details: IBM® TRIRIGA Facilities Manager and IBM TRIRIGA Workplace Reservation Manager