Performance management metrics
Metrics define performance targets and measurements to align workplace resources with business objectives. IBM® TRIRIGA® Workplace Performance Management provides workplace managers and employees with a view of workplace performance.
Metrics are provided in the following key areas:
- Financial performance
- Measures the cost of operations, total occupancy costs, revenue weeks, and profitability of workplace operations and resources.
- Operational performance
- Measures the efficiency and effectiveness of workplace processes.
- Customer performance
- Measures how well workplace operations align with the business organization needs.
- Portfolio performance
- Measures the use, condition, and return on workplace assets.
- Environmental performance
- Measures cost, intensity, and recovery for energy, emissions, water, and waste.
In TRIRIGA, the external corporate financial system is hierarchical and aggregates costs at the building or structure level. The cost code structure and roll-ups align with common industry definitions of capital, cost of operations based on varying factors, operating costs within spending targets, or expense.