On-target Service Costs metric

Determines the level of cost efficiency based on defined planned task cost.

Details of the metric Description
Name On-target Service Costs
Category Operational
Analysis objective for exception conditions Determines whether an individual’s work or the organization that he or she reports to are performing or trending toward performance outside of expectations. Uses time trend analysis to compare seasonal peaks, anomalies, or trends.
Description Informs management how the internal service providers, external service providers, or both are performing and the accuracy of task estimates. The customer company or agency expects that services are performed within the cost that is specified in the agreements and contracts. These expectations are recorded in the service matrix that is associated with the agreements and contracts based on the service that is requested, the requesting organization, and the geography or location of the request. This combination appends the planned cost to the tasks.
Source Customer Focus Group
Measurement Actual Task Cost / Planned Task Cost
Dependent data that is calculated
  • Task – includes all Task types with a Responsible Organization section
  • Planned costs, Actual Costs, for completed or closed tasks
Roles
  • EN Workplace Executive
  • FA Move Manager/Planner
  • FA Space Manager/Planner
  • OP Executive
  • OP Service Manager
  • PR Executive
  • PR Manager
Display chart types
  • Value-based: Horizontal Grouped Bar (percent) Chart (Capture Period: Vertical Grouped Bar (percent) Chart)
  • Score-based: Horizontal Stacked Bar Chart (Capture Period: Vertical Stacked Bar Chart)
Thresholds
  • Low Threshold: .8 (80%)
  • High Threshold: 1 (100%)
  • Range 1: Under Target/Caution/Yellow
  • Range 2: On Target/Positive/Green
  • Range 3: Over Target/Negative/Red
Fact details Module: triMetricFact

Business Object: triTaskResourceFact

Metric Queries: triTaskResourceFact - Metric - On-target Service Costs, triTaskResourceFact - Metric - On-target Service Costs (Score)
Drill paths
  • Geography
  • Location
  • Assigned Resource
  • Request Class
  • Responsible Organization
  • Capture Period
Interactive filters
  • Geography
  • Location
  • Responsible Organization
  • Request Class
  • Assigned Resource
Static filters None
Time Months
Data point refresh rate Monthly
License dependency IBM® TRIRIGA® Operations
Functional dependency
  • Task Management
  • Service Management
  • Contract Management with Service Matrix entries