Service Task Cost metric

Analyzes service task costs and breakdowns across request classes and locations to understand cost planning and resource needs. This metric also reviews time trends to determine changes that might identify resource plan changes or service level changes.

Details of the metric Description
Name Service Task Cost
Category Analysis Report
Analysis objective for exception conditions Analyzes service task costs and breakdowns across request classes and locations to understand cost planning and resource needs.
Description Graphs any data on service task volume that is used for analysis of task cost and trends.
Source Customer Focus Group
Measurement Sum of task costs
Dependent data that is calculated Task costs, for subtab data queries: associated building gross area, associated task organizations (requested by, responsible)
Roles
  • OP Executive
  • OP Service Manager
  • OP Facility Assessment Manager/Planner
Display chart types Value-based: Horizontal Grouped Bar Chart (Capture Period: Vertical Grouped Bar Chart)
Thresholds
  • Low Threshold: Not Used
  • High Threshold: Not Used
  • Range 1: Not Used
  • Range 2: Not Used
  • Range 3: Not Used
Fact details Module: triMetricFact

Business Object: triTaskResourceFact

Metric Queries: triTaskResourceFact - Metric - Service Task Cost
Drill paths
  • Geography
  • Location
  • Request Class
  • Requested By Organization
  • Capture Period
Interactive filters
  • Geography
  • Location
  • Assigned Resource
  • Request Class
  • Responsible Organization
Static filters Include Active Status Dimensions Only
Time Months
Data point refresh rate Monthly
License dependency IBM® TRIRIGA® Operations
Functional dependency
  • Service Management
  • Service Tasks
  • Task Cost data populated