Submitting self-service requests with the Perceptive app

To set the context, our foundation TRIRIGA® self-service application enables you to initiate requests for the services, assets, locations, or personnel that you need, and manage and track each request. Here's a basic diagram of the TRIRIGA self-service process flow.

So, in terms of the self-service process diagram, all of these boxes together loosely represents our Perceptive app -- the Service Request app -- in our UX framework. Keep in mind that these boxes still also represent our foundation self-service application. But here, let's focus on the Perceptive app.

Our Service Request app is a mobile-friendly Perceptive app. By using this Perceptive application on your mobile device or desktop, you can easily create a service request, select a request category, add details and comments to that request, and submit the request.

From your mobile or desktop browser, enter the following URL address: http://[hostname:port][/context_path]/p/web/serviceRequest, where [hostname:port] and [/context_path] are the values for your TRIRIGA environment. Feel free to create a browser bookmark or shortcut.

To access the Service Request app from the Workplace Services portal, select Request Service or an existing request.

Security Group and Access

• Request Central: This group has full access to the Service Request app.

If you don't see your service request categories, make sure that your buildings have the proper management settings for service requests, and the proper move-policy settings for move planning and move requests.

Here are the basic steps for a Self-Service Requester role:

• Open your list of service requests.
• Create or open a service request.
• Add, change, or review the request details.
  • Select who the request is for, and where the problem is.
  • Select what the problem category and problem type are.
  • Post any comments or Attach any photos.
• Review the service request. Click Submit.