PMR command details

Always use the IBM Traveler PMR command when collecting and uploading information from a IBM Traveler server. It will collect everything needed to troubleshoot the majority of issues. Below is a description of the command, some examples, and information on what to do if outgoing SFTP is not allowed on your IBM Traveler server.

For help on the command, run tell the command traveler pmr help.

tell traveler [-s <server>] PMR <number> [<files>]

Where -s <server> is an optional flag to specify the server you wish to run the command against. Use -s * to run on all IBM Traveler servers in the HA environment.

Where <number> is the PMR number. This number is five numeric characters, followed by three alphanumeric, followed by three more numeric, where the separators can be commas or periods.

Where [files] is an optional space separated list of files to be uploaded. If [files] is omitted, a systemdump and log collect will be performed to create a new file that will then be uploaded. Files can be base file names in the logs directory or fully qualified file names in any directory. If the name includes a space, you must use \" (not just ") around the name.

tell traveler pmr 12345,ABC,000
tell traveler -s "server/domain" pmr 12345,ABC,000
tell traveler -s * pmr 12345,ABC,000
tell traveler pmr 12345,ABC,000 C:\temp\out.txt "C:\Program Files\Domino\notes.ini"
If the IBM Traveler server will not start, run the PMR command from a command utility window from the directory <Domino data root>/traveler/util.
  • For Windows operating systems: travelerUtil.cmd pmr <pmr_number> [<files>]
  • For Linux operating systems (must be root user): ./travelerUtil pmr <pmr_number> [<files>]
  • For IBM i operating systems (QShell): ./travelerUtil PMR <pmr_number>
Note: The -s parameter is not available when running from the command line.

If your environment does not allow outgoing FTP, you should still run the PMR command, but you will have to manually upload the zip file(s) created by the PMR command. One zip file will be created on each server the command is run on. The file will be created in the /IBM_TECHNICAL_SUPPORT/traveler/logs directory and will be named something like For example: Use the appropriate upload site for your location to upload the zip file.

Table 1. Upload sites
Location Standard FTP (Port 21) FTPS (Port 21) SFTP (Port 22) HTTPS - Max 200MB
Asia Pacific Use Europe upload site Use Europe upload site
Note: For more information on uploading files to ECUREP see
Note: If SFTP is blocked or unusable as a method for uploading files, you may use FTP or FTPS. Refer to the Notes.ini settings classified as NTS_PMRUPLOAD_* for information on how to change the upload method (protocol and port).