Troubleshooting installation, upgrade, and setup
Problems that might occur during installation, uninstallation, upgrade, and setup.
Information is provided to resolve the issues wherever applicable. You can also see issues that are
related to some services in Telco Network Cloud Manager - Performance .
Some system administration page titles are incorrect after upgrade
After you upgrade to Telco Network Cloud Manager - Performance V1.4.6 , you notice that some system administration page titles are incorrect.
Sleeping Cell Pod is not deleted after upgrade
In Telco Network Cloud Manager - Performance V1.4.6 , the Sleeping Cell Pod is removed and all the content is moved to the App Pod.
Technology Pack installation might fail after an upgrade
It might happen in some rare scenarios where the user on the Pack Service is shown as basecamp
.
Custom time period setting must match with the aggregated data retention value
The setting in common Config Map for timeseries pre-aggregated data retention value must match with the custom time period setting.
Resource types and Resource groups are not loaded in the dashboard filter bar
You might see this issue in both SNMP and File-based Technology Packs.
Metrics from the selected Resource groups are not loaded in some Analytics configuration pages
After you upgrade your Telco Network Cloud Manager - Performance to 1.4.6 , you might not see Resource group metrics from some Analytics configuration pages.
Set the polling interval to filter the Resource types from Condition editor
When you want to filter Resource types from Resource filter field in based on their polling interval, you must make sure that the polling interval is set for the Resource types on the Resource management page.
Use UDCs instead of metrics in a batch job or stream creation
In certain situations, it is better to use UDCs than metrics that are same in multiple sub-groups or Resource types with the same aggregator in a batch job or stream.
Retaining the metrics from Batch Analytics with weekly and monthly schedules
The metrics that are created with weekly, monthly, or custom schedules that are longer than 90 days granularity are not retained in the database tables.
Not able to accept the certificate on Chrome browser on Mac
This issue is noticed in Chrome browser on Mac only.
Managing resources for Cassandra and Inventory nodes
When you create a Pod, the Kubernetes scheduler selects a node for the Pod to run on. The scheduler ensures that, for each resource type, the sum of the resource requests of the scheduled containers is less than the capacity of the node. You can also colocate some services to be installed on the same node.
Common issues in Telco Network Cloud Manager - Performance services
The following are the common issues that are found in microservice in Telco Network Cloud Manager - Performance .
Error in writing the Flow raw data to the database
When the device filter is changed from a drill-down Flow dashboard, Resource ID mapping is incorrect
When you change the resource type from a drill-down Flow dashboard, the resource ID mapping is incorrect in the REST API call. It leads to incorrect data that is fetched from other resource instead of resource in context.
Changing the mandatory path setting
In each .model
file, the mandatory path setting is shortest path to reach from source object to destination object. It is applicable for Wireless Technology Packs alone.
Delay in ICMP Ping collection for newly discovered devices
Duplicate ICMP Ping metrics
Duplicate ICMP Ping metrics after upgrade