This topic describes how to configure the Call Home,
firewall, and network communications settings for the TSSC.
About this task
Before the TSSC can be used to provide support, you must
first configure its Call Home, firewall, and network communications
settings.
Procedure
Perform the following steps
to configure the TSSC.
- If the TSSC is not already powered-on, do so now.
Note: When
powering on the TSSC, several hardware checks run automatically. During
these checks, failure indications are displayed for the Eclipse Framework
and AOTM. These failure indications can be ignored, as they are normal
and do not interfere with the operation of the TSSC or its communication
to the ProtecTIER® server.
Failure indications other than those noted require attention. Identify
any failing routines and, if needed, contact your next level of support.
- If prompted for login information, enter the username: service and
the password: service.
The TSSCs blue desktop
displays. See Figure 1.
- Configure the TSSC for Call Home.
Before doing so, take note of following important information:
- The Call Home setup procedure has been revised. If outdated
procedures
are used, the total Call Home solution might not be enabled and the
process fails. To ensure that you are using the most current instructions,
refer to the relevant sections in the IBM System Storage® TS3000 System Console
(TSSC) Maintenance Information, provided on
the IBM System Storage TS7650 with ProtecTIER Publications CD.
Do not select the Software Call Home check box unless
you are certain your support center supports sending Software Call
Home events down the hardware entitlement path. Enabling the routing
of Software Call Home calls down the hardware entitlement path might
cause software entitlement issues. While this option might be supported
for customers in Europe or Asia, it is not supported in the United
States.
With consideration of the preceding statement regarding
your region, select the Software Call Home check box in the TSSC Setup GUI
to set the software Call Home flag. If the flag is not set, software
problems must be reported by the customer. When a software problem
is detected, the logs are collected and stored on the TSSC in this location: /var/enc/SWCH.
- When Call Home setup is complete, return
to this page and
go to step 5.
- Right-click the TSSC blue desktop.
The IBM® TS3000 System
Console menu displays. See Figure 1.
- Click .
Table 1. TSSC Interface| 1 Blue
desktop |
2 IBM TS3000 System Console menu |
The Username and password screen
displays.
- Enter service in both
the Username and Password fields.
- Click OK
The Console Configuration
application starts and the Console Configuration utility screen
displays:
Figure 2. Console configuration utility screen
- Click Console Settings
The Console Settings screen displays. See Figure 3.
Figure 3. Console Settings
screen
- In the Internal
Network Interface pane, verify that
the IP address: 172.31.1.1 and the Subnet mask: 255.255.0.0 are
displayed.
Note: If different values are displayed in
the Internal Network Interface pane, change them to match the
IP address and Subnet mask values provided in the preceding steps.
- In the External Network Interface pane, enter
the
customer-supplied local area network (LAN) IP address and subnet mask
for the TSSC. See IP address worksheet.
- In the System Properties pane, enter the
customer-supplied Host
Name (the unique name of the TSSC), Domain
Name, DNS1 and DNS2 addresses, and Default Gateway address.
Note: If necessary, scroll down to access the Default Gateway entry
fields and Save Changes button.
- Click Save
Changes.
When the Save
Completed Successfully message displays in the upper-left corner of
the screen, the save is complete.
- Click
the Close this window button in the upper-right
corner of the screen.
The Console Configuration
Utility menu displays.
- Click Console Time.
The Console
Time and Date screen displays:
Figure 4. Console Time
and Date screen: NTP server off
- Set
the TSSC to Coordinated Universal Time (UTC). To do
so:
- In the NTP Server Settings box,
verify that the
NTP Server is off. If necessary, click Stop NTP server.
- In the Time fields, enter the current
UTC.
- Click Save Changes.
- Click Start NTP server.
The Console
Time and Date screen displays again with the new UTC shown:
Figure 5. Console Time
and Date screen: NTP server running
- Close the Console
configuration utility screen.
You are returned to
the TSSCs blue desktop.
- Go to Enabling ProtecTIER RAS functions on the TS7650 Appliance, ProtecTIER V3.3.6.