Diagnostic programs and error messages for the TS7650G (Gateway), ProtecTIER V3.4.3

This topic describes the diagnostic programs and their error messages.

The server diagnostic programs are stored in upgradeable read only memory (ROM) on the system board. These programs are the primary method of testing the major components of your server.

Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part. Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel.

Sometimes the first error to occur causes additional errors. In this case, the server displays more than one error message. Always follow the suggested action instructions for the first error message that appears.

Diagnostic error messages that might be displayed are listed in the "DSA messages" section in the IBM® System x3850 X5 and x3950 X5 Types 7145, 7146, 7143, and 7191 Problem Determination and Service Guide.

Notes:

Depending on the server configuration, some of the error codes might not appear when you run the diagnostic programs.
If diagnostic error codes appear that are not listed in the tables, make sure that the server has the latest levels of firmware. To display the currently flashed firmware versions, do the following:
- For ProtecTIER® software V3.1 or later, from the ProtecTIER Service menu, select Version Information > Display Firmware Levels (see ProtecTIER Service menu for the TS7650G (Gateway), ProtecTIER V3.4.3).
- For ProtecTIER software V2.4 or V2.5, from the ProtecTIER Service menu, select Display Firmware Versions.
- For ProtecTIER software V2.3 or earlier, from a command line type versions. If the command is not found, type the following commands to mount the IBM RAS/BIOS and Firmware Update DVD and display the firmware versions:
```
mount /dev/hda /mnt/cdrom
cd /mnt/cdrom
./versions
```
Note: Displaying the list of firmware versions can take several minutes.
You can find all of the firmware modules flashed to this system listed in directory /opt/dtc/firmwares. List the files in this directory to find the latest version of the DSA utility (which must be used to create the DSA log).