IBM Tivoli Business Service Manager, Version 6.1 Modification 1

Introduction to IBM Tivoli Business Service Manager

This information can help you understand IBM® Tivoli® Business Service Manager (TBSM), including its business value and key technologies.

TBSM delivers the real-time information that you need in order to respond to alerts effectively and in line with business requirements, and optionally to meet service-level agreements (SLAs).

The TBSM tools enable you to build a service model that you integrate with IBM Tivoli Netcool/OMNIbus alerts or optionally with data from an SQL data source. TBSM includes optional components that let you access data from other IBM Tivoli applications such as IBM Tivoli Monitoring, and IBM Tivoli Application Dependency Discovery Manager. TBSM processes the external data based on the service model data you created in the TBSM database and returns a new or updated TBSM service event to Netcool/OMNIbus.

The TBSM console provides a graphical user interface (GUI) that allows you to logically link services and business requirements within the service model. The service model provides an operator with a view of how, second by second, an enterprise is performing at any given moment in time or how the enterprise has performed over a given time period.