Gathering diagnostic information

Before you report a problem with Advanced Allocation Management to IBM® Software Support, you need to gather the appropriate diagnostic information.

Procedure

Provide the following information for all Advanced Allocation Management problems:
  • A clear description of the problem and the steps that are required to re-create the problem
  • All messages that were issued as a result of the problem
  • Product release number and the number of the last program temporary fix (PTF) that was installed
  • The version of z/OS® that you are using and the type and version of the operating system that you are using
Provide additional information based on the type of problem that you experienced:
For online abends, provide the following information
  • A screen shot of the panel that you were using when the abend occurred
  • The job log from the TSO session that encountered the abend
  • The job log from the server
  • A description of the task that you were doing before the abend occurred
For errors in batch processing, provide the following information
  • The complete job log
  • Print output
  • Contents of the any data sets that were used during the processing