TRIRIGA Application Suite software support lifecycle policy

The overall software support lifecycle policy for IBM® TRIRIGA® Application Suite is a unique combination of the support lifecycle policies of the TRIRIGA Application Suite software and the IBM Cloud Pak® For Data stand-alone bundled product.

Overview

TRIRIGA Application Suite both contains a bundled product and uses software from open source projects. IBM Cloud Pak For Data has its own support lifecycle policy, but the open source software does not, which makes the TRIRIGA Application Suite Support Lifecycle Policy more complex than usual.

It is important to understand these cases:

  1. TRIRIGA Application Suite is itself a versioned product that follows the Support-Lifecycle-Other policy.

    For TRIRIGA Application Suite, Support Cycle-Other means that the TRIRIGA Application-level components provided with TRIRIGA provide critical defect maintenance fixes and non-defect product technical support for a period of at least three years (base support period), with an option to purchase Extended Support and receive limited coverage for up to an additional 4 years. For TRIRIGA Application Suite, Support Cycle-Other also means that the TRIRIGA IBM TRIRIGA Application Platform and IBM TRIRIGA CAD Integrator/Publisher components provided with TRIRIGA Application Suite include defect and non-defect product technical support for a period of at least three years (base support period), but with no Extended Support offered beyond the base support period.

  2. Some bundled products, such as IBM Cloud Pak For Data, follow different support lifecycles than TRIRIGA Application Suite. IBM will ensure that a suitable upgrade path is available for TRIRIGA Application Suite customers such that bundled products can continue to comply with their respective support lifecycles. Refer to the TRIRIGA Application Suite Compatibility Matrix for updates that reflect the most recent versions of bundled products, to ensure that your software updates are compatible.
  3. Support for such components is available through your usual IBM Support channels, with defined response goals. If a defect is determined to be in any IBM or Red Hat® product, your IBM Support representative works with the owning teams to resolve the defect and deliver a fix. For open source software or third-party support information, see the IBM Open Source and Third party software policy.

TRIRIGA Application Suite uses semantic versioning, based on the SemVer (http://semver.org/), semantic versioning specification.

The version numbering takes the form  major.minor.patch, where:
MAJOR
Number changes occur when significant changes are introduced between releases, including incompatible changes.
MINOR
Number changes indicate a new release.
PATCH
Number changes for fix updates.

TRIRIGA Application Suite treats each major and minor version as a new IBM Release with new support dates.  New patch versions are equivalent to a fix pack or update to the package and does not start a new set of support dates.

Support open source in TRIRIGA Application Suite

TRIRIGA Application Suite includes the tested and supported integration of several open source projects used in combination to deliver product capabilities and end-user experience.

IBM supports (in accordance with the characteristics of support described previously) these open source components. However, support is limited to their use in delivering the product capabilities and end user experience of TRIRIGA Application Suite. IBM does not support the use of these open source projects if they are unbundled from the IBM TRIRIGA Application Suite, or, if after the installation of IBM TRIRIGA Application Suite, they are used separate from or independently of TRIRIGA Application Suite.

Any reported problems must be reproducible on a supported TRIRIGA Application Suite package.

Updating the component parts of TRIRIGA Application Suite with later versions of the included open source components is not supported, if not IBM tested and listed on the TRIRIGA Application Suite Compatibility Matrix.

For supported open source components of TRIRIGA Application Suite, if an identified problem requires a fix to an open source project, the ability to deliver this fix is contingent on the open source community project accepting and publishing the fix for the required version of the open source project.  IBM will supply reasonable effort to identify the fix and work with the community to have the fix included in an appropriate release.

Support schedule for TRIRIGA Application Suite

Software support discontinuance, or end of service, for a product is announced at least twelve months before it becomes effective. If you require extra technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner.

For more information about the support dates for TRIRIGA Application Suite releases, see the IBM Software Lifecycle Policy page where you can search for TAS.