ServiceNow
You can configure Turbonomic policies that log Turbonomic actions in your ServiceNow instance, and that submit actions for approval in ServiceNow workflows.
For more information concerning orchestration, see Automation Workflow.
When creating the action orchestration policy as explained in the section above, the scope of the policy must match the scope of the ServiceNow target.
Prerequisites
-
A ServiceNow user with the
web_service_admin
role and the custom rolex_turbo_turbonomic.user
that is created during installation that can communicate with Turbonomic via the REST API.
Adding ServiceNow Targets
-
Click Settings > Target Configuration.
-
Click New Target > Orchestrator.
-
Select ServiceNow.
-
Configure the following settings:
-
Address
Specify the hostname of the ServiceNow instance without the
http
orhttps
protocols. For example,dev-env-266.service-now.com
. - Username
Specify the username for the account Turbonomic uses to connect to the ServiceNow instance.
-
Password
Specify the password for the account Turbonomic uses to connect to the ServiceNow instance.
-
Client ID
Specify the client ID Turbonomic uses if
Use OAuth
is checked. -
Client Secret
Specify the password Turbonomic uses if
Use OAuth
is checked. -
Port
Specify the port used to access the ServiceNow instance.
-
Use OAuth
Use OAuth to communicate with the ServiceNow target.
Currently, Turbonomic supports OAuth 2.0 when this protocol is enabled in the ServiceNow target.
-
Proxy Information
Specify proxy information only if you connect through a proxy.
-
Proxy Host
Specify the address of the proxy used for this target.
-
Proxy Port
Specify the port to use with the proxy used for this target. By default, this is 8080.
-
Proxy Username
Specify the username to use with the proxy.
-
Proxy Password
Specify the password to use with the proxy.
-
Secure Proxy Connection
Select this option if Turbonomic will connect to the proxy via HTTPS.
-
-
ServiceNow Integration
In order to complete target addition, see the Turbonomic Actions for ServiceNow documentation.