How to collect a HAR file for troubleshooting UI issues

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Sometimes you can face issues on the UI, and it is not obvious what caused this issue, and/or there is no informative error. Or this is some unique issue that has not been faced yet. In this case, it would be useful for our Support team to get more details of what is going on or what happened right before the issue occurred. A HAR file will help in the investigation process. Please do the following to gather all the details properly:

  1. Open the developer tools in your browser ( ctrl + shift + J for Chrome).
  2. Navigate to the Network tab.
  3. Make sure that the Preserve Log and Disable Cache options are enabled.
  4. Start reproducing the issue: Do the actions that lead to the error. Or repeat steps that take too much time if something is wrong with the performance (please wait until the page is entirely loaded in this case).
  5. Click on Export HAR button to save the HAR file.
  6. Add the HAR file to the ZIP archive if required.
  7. Send it to our Support team.