Must Gather Tool overview

You can automatically gather key information such as log files, configuration files, and system data by using the Must Gather Tool in the IBM TRIRIGA Administrator Console.

The data is collected in .txt and .csv files and is compressed into a file bundle whose name consists of several fields that you complete. An example file name is 99999,999,999_Acme_2017-05-01.zip, where 99999,999,999 is the PMR number, Acme is the Company name, and 2017-05-01 is the file bundle creation date.

You can also use the Must Gather Tool to upload the compressed file directly to the IBM Enhanced Customer Data Repository (ECuRep) FTP site and automatically associate the file with your open PMR.

If you do not want to send the file directly to IBM TRIRIGA Support, you can clear the Send Report to IBM TRIRIGA Support check box. Change the email address in the EcuRep Email field from the IBM TRIRIGA Support email address, iot_support@ecurep.ibm.com, to the internal or external email address that you want. The email sender is the Company name that you specify and the email subject consists of PMR number[IBM TRIRIGA Support] Must Gather Bundle from Company name.

The data that the Must Gather Tool collects many items, which include the following data.
  • TRIRIGA Application Platform version
  • TRIRIGA build number
  • Database build number
  • Platform operating system
  • Application server type
  • Database vendor and version
  • Java version and system properties
  • Latest server.log file
  • Latest performance.log file
  • TRIRIGAWEB.properties

The Perform Audit option can also run SQL statements to gather performance information that helps to gain an understanding of the overall health of the system.