Common issues with GIS maps

Common GIS issues include slow response, missing elements, and duplicate records. Some of their common explanations might help to resolve the issue.

Map is slow to respond

The rate at which the map refreshes when you zoom in and out depends on the speed of your Internet connection. Each time that you move the map, a call is made to respond and redraw the map. Your Esri JavaScript viewer handles these actions. The time that it takes to redraw the map depends on the speed of the network that is used. If you use an online service such as Esri, the commands are communicating over HTTP. If you use an in-house Esri server, your intranet determines the latency.

If your Esri JavaScript viewer is operating in Microsoft Internet Explorer, verify that the following XML HTTP setting is enabled in the browser. Select Tools > Internet Options > Advanced > Enable native XMLHTTP support.

Labels in the bubble markers and the table do not appear

The labels within the bubble markers and in the table are defined by IBM® TRIRIGA® queries. To put the marker on the map, the data must contain and the query must display fields that are labeled Latitude and Longitude. To display a location's image in the bubble markers, the location data must contain, and the query must display, a field that is labeled Image.

Missing locations
  • The locations are not geocoded. In order for a location to display on the map, the record must be geocoded.
  • Your query does not return results.
  • Your ArcGIS server is down or not responding.
Data does not appear
  • All queries must resolve to a list of locations or entities.
  • The system is designed to have an initial query and a basemap. A standard query can bypass these requirements and display any geocoded results on the map. The query must return columns with the latitude and longitude in the results.
Duplicate records

Duplicate records in the table are caused by a data issue with your hierarchy structures. GIS uses a flattened hierarchy table. You can rebuild the flattened hierarchy structure.

GIS section is blank
If your GIS section is a blank white screen instead of a map, check the following conditions:
  • The GIS configuration pages are set up properly.
  • The ArcGIS server is up.
  • The ArcGIS ClassLoader is not set to debug mode.
  • You have a license to use the GIS map.
Missing license message

If a message states that you do not have a GIS license, verify that your IBM TRIRIGA license file or files are up to date.

Missing resource files

The Resource File section of the EsriJS ClassLoader record must contain the following four files: TRIRIGAIntegration.jar, EsriJS.jar, EsriJS_Assets.zip, and EsriJS_LanguagePack.zip. If any of these files are not present, click Find and add the missing files to the record.

Missing menu items

If the GIS Map menu item does not appear under Tools > System Setup, then in the Navigation Builder, add the menu item as follows. Edit the existing menu collection, go to the Navigation Items Library, search for the GIS Map Manager Query item, and add the item to the navigation collection under Tools > System Setup.

If the GIS Esri Authentication menu item does not appear under Tools > System Setup, then in the Navigation Builder, add the menu item as follows. Edit the existing menu collection, go to the Navigation Items Library, search for the GIS Esri Authentication item, and add the item to the navigation collection under Tools > System Setup.