Metrics
A metric is an operational objective that you want to measure. All TRIRIGA® metrics use the same metric technology and data but different metrics are intended for different purposes.
Metrics can be divided
into the following two purposes:
- Performance metrics
- Metrics that measure process performance to identify actions that can be taken for improvement. Typically, the measures are ratios, percentages, or scores. Performance metrics have targets, thresholds, action conditions, accountability, and action task functions.
- Analysis and reporting metrics
- Metrics that are information for general reporting or further analysis of a related performance metric. This information is useful for dimensional analysis and navigation, so it uses the metric capabilities of the performance management application. Analysis and reporting metrics do not have targets, thresholds, action conditions, accountability, and action tasks. The key metrics values for the Results, Target, and Status fields are blank for this metric type.
For more information, see the IBM TRIRIGA: Workplace Performance Management User Guide.