Troubleshooting the sensor
Some problems might occur with theVMware ESXi computer system sensor. Find out how to solve the common problems.
Ping sensor cannot find reachable ip
- The ping sensor scans port 22 and 135. If these ports are not found, the discovery ends. ESXi sensor by default has these ports blocked.
- To enable the discovery, configure the ports to scan in the
collation.properties file in the
com.collation.pingagent.portsproperty or add an exception on ESX firewall.
ESXi sensor does not start
- To enable the ESXi sensor start after Port sensor, Port sensor must discover ESXi ports. If the ports are configured differently, the ESXi sensor does not start.
- Default port values are 902, 80, 443. If ESXi sensor has different ports configured, reconfigure Port sensor.