Troubleshooting the sensor

This topic describes common problems that occur with the IBM® Lotus® Domino® server sensor and presents solutions for those problems.

The sensor does not start

Problem
If the Domino Internet Inter-ORB Protocol (DIIOP) is not running or the plugin.xml file is not correctly configured, the sensor does not start or it fails.
Solution
  • Check the $COLLATION_HOME/osgi/plugins/com.ibm.cdb.discover.sensor.app.lotus.dominoserverinitial_7.5.0/plugin.xml file to ensure that it is configured correctly. If you update the plugin.xml file, you must restart the TADDM server for the changes to take effect.
  • Using the Domino Console, run the following commands:
    • load diiop
    • show tasks

The sensor does not start if the notes.ini file cannot be accessed

Problem
For AIX® operating systems, if the notes.ini file is not found in the processing environment the sensor does not start.
Solution
The user ID carrying out the discovery does not have access to the process environment due to security issues. Check the following entry in the collation.properties file:
com.collation.platform.os.command.psEnv.AIX
If required, add the sudo command to set the file access permissions.