Troubleshooting
Some errors might occur while you run a non-admin Windows discovery. You can find here the descriptions of the most common errors and see how to fix them.
The session sensor ends with the CTJTP1163E error
- Problem
- The following error might occur if the DCOM configuration and WMI configuration for the
non-admin user is not
correct:
CTJTP1163E The following WMI session cannot be established (WMI: SELECT BuildVersion FROM Win32_WMISetting failed: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED));
- Solution
- Follow the instructions from the following sections: Setting up the WMI configuration and Setting up the DCOM Access for ibmcol.
The session sensor ends with the CTJTP1161E error
- Problem
- The following error might occur if the non-admin user is configured correctly, but the TADDM WMI
files were not
deployed:
CTJTP1161E The application cannot establish the following WMI session: SessionClientException: InstallProvider failed: could not copy files to remote host: System.Exception: WNetAddConnection2: Access is denied.
- Solution
- Follow the instruction from the following section: Copying the TaddmWmi files.