Ordering a CPE record

An authorized orderer can order a Capacity for Planned Events (CPE) record for a machine from its CIU machine profile page:

  1. Click Order Capacity for Planned Events (CPE) record. The Order Capacity for Planned Events record - Step 1 of 2: Configure the record page opens.
    Order Capacity for Planned Events record
  2. Select the model capacity and the number of specialty engines you need. The CIU application allows you to select a model capacity and number of specialty engines that might exceed the server's available engines. However, you will only be able to activate capacity up to the server's available engines. It can be activated for up to 72 hours (3 days).
  3. Click Continue. The Order Capacity for Planned Events record - Step 2 of 2: Review and submit your order page opens.

    If prices are negotiated, the price for each value you entered and the total price display.

    If the price is not negotiated yet, the value in the Total price field is Not negotiated. You can still submit the record, however, before the order can be approved, the price must be negotiated.

  4. Read the terms and conditions.
  5. If you are ready to accept, check I accept the Terms and Conditions of this order and click Submit.
  6. The Capacity for Planned Events record order page opens. Your record is now ordered and this page displays all the information about the record. This information includes the status of the order, the description, and the total price (or not negotiated).

    If the order price is not negotiated, the status is Needs price agreement and the total price is Not negotiated. Contact your sales representative to negotiate a price agreement. Once the price is set, you will be notified to return to Resource Link® to accept the price.

    The order cannot be approved until the price has been negotiated and accepted.

  7. When the order has been approved and is ready to be retrieved, the order status is Download ready. (You will also receive an email informing you that your upgrade record is Download ready.)
  8. Now your order can now be retrieved, installed, and activated through the Support Element.

    As the order is retrieved, installed, and activated, the status will be reflected on the Machine profile page. For a list of possible status definitions, click Order status definitions located on the right navigation pane.