Order processing and status
After you submit a record order, subsequent order processing makes the record ready to download. But it may require you or others to take action to support and continue order processing. Resource Link® notifies you and others to take action via email. Use the record order page on the Resource Link to take any required action and to monitor the order status:
- Needs price agreement indicates the order price is not set and an IBM® pricing team was notified to set the order price.
- Needs customer approval indicates an IBM pricing team set the order price, your machine's authorized orderers were notified, and any one orderer must approve the order price.
- Needs secondary approval indicates your machine's authorized order approvers were notified and any one order approver must approve the order.
- Needs BP admin approval indicates you will be billed for the order by an IBM Business Partner, and the Business Partner was notified to approve the order.
Resource Link likewise notifies you via email when order processing has completed and your record is ready to download. The record order page on the Resource Link displays the order status:
- Staging order indicates IBM's automated process for making the record ready to download is in progress. This process typically is completed within an hour. No action is required by you or others.
- Download ready indicates order processing has completed and the record is ready for you to download.