Retrieving and installing

After ordering a permanent or temporary record, Resource Link® notifies you by email when the upgrade is ready to download, and the status on the Machine profile page in Resource Link will be Download ready. You are now ready to retrieve and install the upgrade record.

The retrieve and install functions are performed on the Support Element using system programmer mode. To manage a staged, installed, activated/deactivated record, the system must be in IML complete state.

If you are retrieving an upgrade record from the support system, ensure you have a connection from the Support Element to the support system. If you do not have a connection, you will receive a message. The Remote Service Facility (RSF) must be enabled. To enable the Remote Service Facility, follow these steps:

  1. On the Support Element, select the server.
  2. In the tasks pad, expand the Remote Customization task list and select Remote Service.
  3. Check Enable remote service request.
  4. Select how the service call is reported.
  5. Click OK.

The information in this chapter assumes that you know how to navigate the HMC and the Support Element user interface. For information about the user interface, refer to the console help system.

If you are retrieving permanent upgrade records, refer to Permanent upgrades. If you are retrieving temporary upgrade records, refer to Temporary upgrades.