Remote Support Facility (RSF) installation planning

The Remote Support Facility (RSF) provides communication to a centralized support network for problem reporting and other remote support services. Communication with the Remote Support Facility is provided using an Internet connection.

All transmissions are supported using the IBM enhanced support system. Transmission to the support system requires a Domain Name Server (DNS) to be available. It must be configured on the call-home server HMC or proxy server connecting to the internet.