Ordering an On/Off CoD record with prepaid upgrades

An authorized orderer can order an On/Off CoD record with prepaid upgrades for a machine from its CIU machine profile page:

  1. Click Order On/Off CoD record with prepaid upgrades. The Order On/Off CoD record - Step 1 of 3: Configure the record page opens.
    Configure the record
  2. For upgrades that have prices set for this machine, the maximum selections are automatically initialized and displayed. Maximizing the selections creates an On/Off CoD capacity record that supports the widest possible range of On/Off CoD upgrades for the current machine configuration. It is recommended to keep the maximum values on this page. Then you will have a wider selection of prepaid upgrades to add to your order. The values you choose on this page determines the values displayed in the pulldown menus on the next page.

    If the prices are not negotiated yet, the upgrade value for the model capacity displays 0% and the upgrade value of each specialty engines displays 0. You can still select a value, however, before the order can be approved the price must be negotiated.

    Note: For model capacity, 100% means when you will be doubling your existing capacity (not doubling the number of engines).

    To view the supported upgrades, click Show upgrades. If prices have been set for this machine, you can view the supported upgrades and their prices by clicking Show upgrade prices. These tables lists the supported model capacities and their relative capacity as a percentage of the current capacity.

    For each entry, select your upgrade values. Click Continue. The Order On/Off CoD record - Step 2 of 3: Add prepaid upgrades page opens.
    Add prepaid upgrades
  3. For each entry (model capacity or engine type), following these steps:
    Note: You must add one upgrade at a time to your order.
    1. Click the arrow to display the pulldown menu, and select your upgrade value. The price (if negotiated) automatically displays in the Price per day field. If the price is not negotiated, you can still select a value; however, before the order can be approved, the price must be negotiated.
      Note: Remember, the values listed in the pulldown menus on this page are based on the values you selected on the previous page.
    2. Select the number of days you want to use this upgrade.
    3. Click Add to order. The information displays in the Prepaid upgrades table. This table displays information about each upgrade you selected. This information includes: the upgrade configuration you selected, the number of days for each upgrade, the number of tokens for each upgrade, and the price of each upgrade. It also displays the total price of all the upgrades you selected for this order.
      Note: You are not limited to activating the exact upgrades you order. You can order what you estimate you will use, but you can activate whatever you need within the limits of the tokens.

      For example, if you first select 732 (32 CPs) from the Model capacity pulldown menu for three days use, and then select 8 from the IFL pulldown menu for two days of use, a Prepaid upgrades table similar to the following displays:

      Prepaid upgrades
    4. If you want to remove any upgrade before continuing, next to the appropriate upgrade configuration in the Prepaid upgrades table, select Remove. The total price is automatically adjusted.
    5. Once you are finished adding the prepaid upgrades to your order, click Continue. The Order On/Off CoD record - Step 3 of 3: Review and submit your order page opens.
  4. Review the upgrades you selected. You can display the data in the Prepaid upgrade table two ways: by upgrade configuration (shown in the previous step) or by upgrade type (shown as follows).
    Prepaid upgrades by type

    Click on the number of tokens listed for Model capacity (in our example, 459), to display a table that lists the various configurations you can activate with the number of tokens available.

    If you need to make any changes or remove any upgrades, go back to the Step 2 of 3: Add prepaid upgrades page and make any corrections.

    The Description field will help identify this order in the staged orders listed on the Support Element. You can change the description.

  5. On the Order On/Off CoD record (Step 3 of 3) page, read the terms and conditions.
  6. If you are ready to accept, check I accept the Terms and Conditions of this order and click Submit.
  7. The On/Off CoD record order page opens. Your record is now ordered and this page displays all the information about the record. This information includes the status of the order, the description, and the capacity upgrades you selected.

    If the order price is not negotiated, the status is Needs price agreement. This means an order was created without a prenegotiated agreement in place. Contact your sales representative to negotiate a price agreement. Once the price is set, you will be notified to return to Resource Link® to accept the price.

    The order cannot be approved until the price has been negotiated and accepted.

  8. When the order has been approved and is ready to be retrieved, the order status is Download ready. (You will also receive an email informing you that your upgrade record is Download ready.)
  9. Now your order can now be retrieved, installed, and activated through the Support Element.

    As the order is retrieved, installed, and activated, the status will be reflected on the Machine profile page. For a list of possible status definitions, click Order status definitions located on the right navigation pane.