Ordering an On/Off CoD record

An authorized orderer can order an On/Off CoD record for a machine from its CIU machine profile page:

1. Click Order On/Off CoD record. The Order On/Off CoD record Step 1 of 2: Configure the record page opens.
   
2. For upgrades that have prices set for this machine, the maximum selections are automatically initialized and displayed. Maximizing the selections creates an On/Off CoD capacity record that supports the widest possible range of On/Off CoD upgrades for the current machine configuration.

   If the prices are not negotiated yet, the upgrade value for the model capacity displays 0% and the upgrade value of each specialty engines displays 0. You can still select a value, however, before the order can be approved the price must be negotiated.

   Note: For model capacity, 100% means when you will be doubling your existing capacity (not doubling the number of engines).

   To view the supported upgrades, click Show upgrades. If prices have been set for this machine, you can view the supported upgrades and their prices by clicking Show upgrade prices. These tables list the supported model capacities and their relative capacity as a percentage of the current capacity.

   The expiration date and automatic renewal option also display. (The automatic renewal option only displays on this initial Order On/Off CoD record page. It does not display when you order a replenishment record.) By default, an On/Off CoD record is initially available up to 180 days, starting on the date you place your order. After the 180 days, the record will expire unless you replenish (renew) the record. You can automatically renew an installed record by enabling the automatic renewal function. (This is the default setting.) If you do not want the automatic renewal function enabled, deselect the Renew automatically checkbox. Then you must manually order replenishment records to extend the expiration date.

3. For each entry, click the arrow to select your upgrade values. Then click Continue. The Order On/Off CoD record (Step 2 of 2) page displays the values you entered along with the upgrade daily prices (if the prices were negotiated). The order description field will help identify this order in the staged orders listed on the Support Element. (You can change the description.)
4. On the Order On/Off CoD record (Step 2 of 2) page, read the terms and conditions.
5. If you are ready to accept, check I accept the Terms and Conditions of this order and click Submit.
6. The On/Off CoD record order page opens. Your record is now ordered and this page displays all the information about the record. This information includes the status of the order, the description, the expiration date, and the capacity upgrades you selected.

   If the order price is not negotiated, the status is Needs price agreement. This means an order was created without a prenegotiated agreement in place. Contact your sales representative to negotiate a price agreement. Once the price is set, you will be notified to return to Resource Link® to accept the price.

   The order cannot be approved until the price has been negotiated and accepted.

7. When the order has been approved and is ready to be retrieved, the order status is Download ready. (You will also receive an email informing you that your upgrade record is Download ready.)
8. Now your order can now be retrieved, installed, and activated through the Support Element.

   As the order is retrieved, installed, and activated, the status will be reflected on the Machine profile page. For a list of possible status definitions, click Order status definitions located on the right navigation pane.