Known issues

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A problem might occur because certain restrictions exist for the plug-in. The information identifies known issues that you might encounter.

Table 1. Known issues and solutions
Issue Solution
IBM Security Verify Access for WebSEAL, IBM Security Verify Access Web Gateway Appliance or IBM Security Verify Access Plug-in for Web Server is unable to start after installation of the Password Synchronization Plug-in. Review the IBM Security Verify Access for WebSEAL, IBM Security Verify Access Web Gateway Appliance or IBM Security Verify Access Plug-in for Web Server log files for detailed information.
HPDIA0201W The client supplied invalid authentication information. Validate that the password that is being entered for the Input old password field is correct for the IBM Security Access Manager for WebSEAL or Web Plug-in user.
DPWCA0907E Could not connect to socket (113) Validate in the passwordsync.conf file that the host name or IP address that is used for the itim-server-name attribute is correct and resolvable.
HPDIA0300W Password rejected due to policy violation. Review the IBM Security Verify Access for WebSEAL, IBM Security Verify Access Web Gateway Appliance or IBM Security Verify Access Plug-in for Web Server log files for detailed information. Typically this error might require the validation of the following attributes in the passwordsync.conf file:
  • principle-name
  • principle-password
  • service-source-dn
  • service-password-dn
  • service-token-dn
Additionally, validate that the password that is being entered complies with the specification of the password policy that is defined in IBM® Security Verify Governance Identity Manager.
DPWCA0918I ITIM reply message: (The information used to login is not correct) Validate that the principle-name and principle-password are defined correctly within the passwordsync.conf file.
DPWCA0918I ITIM reply message: (Invalid source: erServiceName=service_dn can not be found Validate that the erServiceName is defined correctly within the passwordsync.conf file.
DPWCA0905W Function call, gsk_environment_init, failed error: 000000ca GSK_KEYRING_OPEN_ERROR-Keyring file did not open Validate in the passwordsync.conf file that the key database file name and password is correctly configured for the keydatabase-file and keydatabase-password attributes.