Error messages and problem solving

A warning or error message might be displayed in the user interface to provide information about the adapter or when an error occurs.

Table 1 contains warnings or errors which might be displayed in the user interface.
Table 1. Warning and error messages
Warning or error message Corrective action
No login or an invalid credential was supplied in the request. The adapter cannot bind to a naming context or is unable to initialize because invalid credentials were provided. To fix this problem, ensure that:
  • The managed resource is functioning properly and that you are connected to the correct resource.
  • The naming context is correct if the naming context is customized.
  • The administrator ID specified on the service form is correct.
  • The administrator password specified on the service form is correct.
An error occurred while establishing communication with the IBM Security Directory Integrator server. IBM® Security Verify Identity cannot establish a connection with Security Directory Integrator server. To fix this problem, ensure that:
  • The Security Directory Integrator server is running
  • The URL specified on the service form for the Security Directory Integrator server is correct.
Insufficient 'add' privilege. The administrator ID that is specified on the service form does not have privileges to add a user under the base DN. You must change the administrator ID to an administrator ID that has the correct privileges or assign privileges for the specified administrator ID.
User Already Exists or exception:javax.naming.NameAlreadyBoundException. The user has already been added to the resource. This error might occur if you are attempting to add a user to the directory server and IBM Security Verify Identity is not synchronized with the resource. To fix this problem, schedule a reconciliation between IBM Security Verify Identity and the resource. See the online help for information about scheduling a reconciliation.
Unknown Error while adding user on resource. This error might occur for several reasons. To fix this problem, ensure that:
  • The administrator ID specified on the service form is correct.
  • The administrator password specified on the service form is correct.
  • The base point is correct, if it is customized.
  • The administrator ID has the correct privileges to modify a user account under the base DN.
  • The network connection is not slow.
Cannot add user to specific group. If you cannot add a user to a group, ensure that the specified group was created on the resource.
User not found. This error might occur when you attempt to add, modify, delete, or search for a user. This error might also occur if you attempt to change the password for a user. To fix the problem, ensure that:
  • The server that is specified for the adapter is correct.
  • The administrator ID specified on the service form is correct.
  • The administrator password specified on the service form is correct.
  • The base point is correct, if it is customized.
If the error continues to occur, check to ensure that
  • The user was created on the directory server.
  • The user was not moved or deleted from the directory server.
To fix the problem, add the user to the directory server and then schedule a reconciliation. See the online help for information about scheduling a reconciliation.
Unknown error while modifying user on resource. This error might occur for several reasons. To fix this problem, ensure that:
  • The administrator ID specified on the service form is correct.
  • The administrator password specified on the service form is correct.
  • The base point is correct, if it is customized.
  • The administrator ID has the correct privileges to modify a user account under the base DN.
  • The network connection is not slow.
Error adding user to group. If you cannot add a user to a group, ensure that
  • The user was created on the resource.
  • The user is not already a member of the group.
  • The group was created on the resource.
If the user does not exist on the resource, you must create the user. If a user is already a member of a group, you cannot add the user to the group. If the group does not exist on the resource, you must add the group to the resource before you can add a user to the group. See the online help for information about creating groups or adding users to groups.
Insufficient 'delete' privilege. The administrator ID that is specified on the service form does not have privileges to delete a user under the base DN. You must change the administrator ID to an administrator ID that has the correct privileges or assign privileges for the specified administrator ID.
Search failed. This error might occur for several reasons. To fix the problem, ensure that:
  • The network connection is not slow.
  • The resource is not overloaded with network traffic.
  • The Security Directory Integrator server has sufficient memory, if you have a large number of users and groups.