Determine the business impact of your problem
When you report a problem to IBM®, you are asked to supply a severity level. Therefore, you must understand and assess the business impact of the problem you are reporting.
Use the following criteria to determine the business impact of your problem:
| Severity | Business impact |
|---|---|
| Severity 1 | Critical business impact: You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution. |
| Severity 2 | Significant business impact: The program is usable but is severely limited. |
| Severity 3 | Some business impact: The program is usable with less significant features (not critical to operations) unavailable. |
| Severity 4 | Minimal business impact: The problem causes little impact on operations, or a reasonable circumvention to the problem is implemented. |